This is Us.
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go. We are a fully online bank and were born out of that idea and 20 years on, transparency, simplicity and technology continue to be the ingredients for being more than just a bank. We are proud to be one of the very first banks to work with agile methodologies. And although we are based in Spain, we are lucky to have the opportunity to work with international teams across 44 countries, composed of women and men as equal as they are diverse. Here you are free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping. As an important part of ING strategy, the international project “Maggie” is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, France, Italy and Czech Republic. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror… we are looking forward to meeting you!
What are we looking for?
A Customer Journey Expert - Product Owner for Rubik 1.0
Your role and work environment
You have an end to end responsability for development, management and phasing out of products and services with a view to achieving an optimum customer experience. You are passionate about improving the client experience and own a broad specialism regarding the product, channel or market with end-to-end responsibility for the squad's activities. You work in a squad within a MB Tribe together with other experts to achieve the squad's mission.
You possess expertise in the areas of product management, channels, process optimization and functional requirements. You are also a member of a Chapter where you work on your craftsmanship. In the chapter we will build and extend craftsmanship on Customer Journey, Product development and collaboration with third party solutions providers. By fulfilling the role of Product Owner within a squad, what is achieved within a squad and what are the priorities used. A product owner works according to their own expertise for around 50% of the time and performs the product owner role during the remaining time. You will initiate and drive change, working closely with customers and key stakeholders on vision, strategy and the road map.
You are a team player, leader, motivator and an expert in the business content of your area. You are actively involved in the maintenance, development and realization of (new) products / services / functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
Your key responsibilities
Do you recognize yourself in this profile?
A leader of our Orange Code culture displaying the following behaviors:
By fulfilling the PO role:
Proven track record and technical skills
What do we offer?
Flexible schedule and 100% flexible e-working.
What goes on at ING matters much to us.
But we know that the most important things are outside the office.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
We hope you don't need to use it!
For you and all your family (spouse/partner and children).
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…
Free company shuttle.
It doesn't matter where you live...we have 6 routes (North, central, South, A5, A42 and A6) to get you to work comfortably.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.
More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
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