Data Analyst Customer Interaction (E) en Madrid

Descripción del empleo

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!


What are we looking for?

Someone with experience in Data analysis to do:

Product analysis (UpSell, CrossSell, etc...)
• Customer analysis (customer cycle, engagement, retentions, value, segmentation)

• Campaign management (inbound/outbound)

• Bank global vision (products, Active y Pasive, KPI´s, BSC)
• Analysis of Process


About you:

  • You have a Bachelor Degree in Mathematics, Statistics, Informatics or similar. 
  • At least 4 years of experience in a comparable role.
  • Full proficiency in Excel, SAS and SQL (knowledge of other programming languages such as R or Python will be appreciated).
  • You have extensive experience with transforming data to extract key insights using statistical/analytical concepts. 
  • You are able to see things from a different perspective and to make original solutions work in practice. 
  • Your communication skills enable you to work together with many different parties throughout our organization. 
  • Willing and able to learn and to improve your technical and your interpersonal skills.
  • Fluent in written and spoken Spanish and English.
  • Customer centric.

It will be valued:

  • Knowledge of reporting tools such as Microstrategy and statistical modeling techniques.
  • Experience working in marketing departments.
  • Knowledge of web analytics (Adobe analytics/Google analytics) and DMP.


Whose day at ING looks very much like this:

7.00 - 10.00 h / Arrives at the office (Flexible start time)

At 10.00 h / Daily planning

At 11.00 h / Ad-hoc analysis of the impact of last campaign 

At 12.00 h / Performance and portfolio marketplace

At 13.00 h / Takes a break and goes down to the canteen

At 14.00 h / Working meeting with Business and other stakeholders

16.00 - 19.00 h (Flexible end time). Goes to our own gym.


What do we offer?

Flexible schedule.

What goes on at ING matters much to us.

But we know that the most important things are outside the office.


Free meals.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.  


Life and health insurance.

For you and all your family (spouse/partner and children).


Free company shuttle.

We take you from Madrid city center to our offices at Las Rozas (and back!)


Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.


More health, more sports.

Runners club with your own trainer

Clinics with professional, world-class athletes

Physiotherapy service on site


Información extra

Tipo de contrato
Tiempo completo
Publicado el
Carnet de conducir
Carta de motivación

Madrid | Tiempo completo

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