Customer Journey Expert Instant Lending en Madrid

Descripción del empleo

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping. 
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

What are we looking for?

For us, a CJE for Instant Lending is someone who:

Knows about: Consumer lending market, including market dynamics, players and value propositions
Is a master of: Digital transformation and design and improvement of digital customer journeys, with proven experience in partnership management
Is an ace in: Digital consumer lending with experience in lending business KPIs monitoring and profitability improvement
Has worked in: Digital consumer lending at least during 5 years

What do we offer?

Flexible schedule and 100% flexible e-working. 
What goes on at ING matters much to us. 
But we know that the most important things are outside the office.

Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.  

Life insurance. 
We hope you don't need to use it!

Health insurance.
For you and all your family (spouse/partner and children).

Flexible retribution.
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle. 
It doesn't matter where you live... we have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.

More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
Gympass

Información extra

Status
Activa
Localización
Madrid
Tipo de contrato
Tiempo completo
Publicado el
16-09-2020
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Madrid | Tiempo completo

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