en Barcelona

H&M Group Customer Service Finnish Agent –...   Full Time: Permanent contract, 40h/week contract.   Salary:...

Descripción del empleo

H&M Group Customer Service Finnish Agent – Barcelona


Full Time: Permanent contract, 40h/week contract.


Salary: 21.100€ gross per year. An extra paid of 10’67€ gross per hour on Sundays and bank holidays worked.


Location: Barcelona city centre (close to Diagonal metro station). You must be available to work both remotely as well as have the ability to commute and work from the Barcelona office when, and if required.


H&M’s Global Customer Service is an omni-channel and multi brand organisation with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world.



Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.


Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.



We believe in people and the power that individuals can bring to a team by being open minded, straightforward and driven by our values and feedback.

Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.


Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.



You will be welcomed in to a friendly and diverse team, where you will have the opportunity to write your own H&M Story, growing and developing both personally and professionally.



22 days holiday, 30% discount for H&M Group, extra day of holiday on your birthday, excellent and multilingual work environment, training and development, access to our Local Benefits Programme, excellent kitchen facilities and free coffee/hot drinks/water/organic fruit... – to name but a few!

Operational hours:


Our operational hours are Monday to Friday 8am – 9pm, Weekend 9am – 6pm.

As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week.

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities to work from home if needed:


A practical work environment including a comfortable and safe space to work with minimal noise disruption

  • A Windows PC with Windows 10 or Apple Mac with Mac OS 10.13 or higher, 4 GB RAM.
  • A Mobile Phone with Spanish SIM card. 
  • 200kb home internet. 
  • Microphone is mandatory incorporated in the PC, laptop u other.

Start date: Monday 2nd of November.  


Please note, we require that you provide us with evidence of your proof of right to work in Spain.

We look forward to hearing from you soon!


Write your own H&M story, grow with us, shape your future and achieve more than you ever thought possible!










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Estética, Atención a clientes, Cajero
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