IT Area Lead Lending en Madrid

This is Us

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

We are a fully online bank and were born out of that idea and 20 years on, transparency, simplicity and technology continue to be the ingredients for being more than just a bank. We are proud to be one of the very first banks to work with agile methodologies.

And although we are based in Spain, we are lucky to have the opportunity to work with international teams across 44 countries, composed of women and men as equal as they are diverse. Here you are free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

As an important part of ING strategy, the international project “Maggie” is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, France, Italy and Czech Republic.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror… we are looking forward to meeting you!

Your role and work environment:

A passionate and inspiring IT Area Lead is a true ambassador for the One Agile Way of Working. You will draw energy from creating an environment where people can reach their full potential and where squads have the confidence to take responsibility when it comes to their missions.

Key focus is defining best in class lending products to provide our existing customers & new-to-bank customers easy to access funding for short-term needs (overdraft, revolving facilities), medium-term needs (consumer lending) and long-term needs (mortgages and home loans). To achieve that, the critical competence that you need is to deliver the lending products in Model Bank from scratch, looking for the best product, offer and process in the market that will create a competitive advantage in ING for the future, always having the customer in the center of the lending strategy.

As the IT Area Lead you are responsible for the engineers working in your area.

You are responsible for the IT maturity of multiple IT chapters in a Tribe, encourages sharing of knowledge amongst and between engineers in the respective squads and teams and places a great deal of value on creating an atmosphere in which everyone feels appreciated and heard, and above all in which everyone can take pleasure in their work. You provide input for determining the IT strategy and applies that strategy to the chapters in the Tribe. In this process, you primarily focus on the question of which developments and improvements are needed for his/her squads/teams..

Your key responsibilities:

As an IT Area Lead in MB you:

Create and safeguard the 'new' culture

• Contributes to good cooperation within his/her area of support.
• Has an active role in enabling the culture change. Is an ambassador for culture change and is a role model in terms of the new way of working: from 'an organization talking' to 'an organization doing'.
• Facilitates insights and actions from IT Chapter Leads to develop individuals and teams and maintain a high level of performance.

Achieve and manage of IT maturity: responsibility for the IT Chapter Leads and the implementation of the strategic IT agenda within his/her area of support.

• Have explicit responsibility for the overall IT maturity in his/her area of support
• Translate the ‘how’ from the IT Lead strategy into the applications for the Tribe.
• Are highly proficient at identifying market trends that may impact the way of working of IT professionals, and able to adopt and implement these trends.
• Are the driving force behind IT improvements

Develop and facilitate in the hierarchical line

• Encourage IT Chapter Leads to continuously develop themselves, both personally and within their area of expertise, so they stay up-to-date in their field at all times.
• Discuss with the IT Chapter Leads the high-level development needs for the engineers and, where needed, takes actions to better facilitate engineers in accomplishing their mission.

Responsible for:

• Assisting the Tribe Lead of the retail organization in the leadership of the tribe

• Ensuring the delivery of the IT-solutions required for the success of the tribe in order to achieve reliable, seamless customer journeys for all consumer lending activities, in sales and servicing incl. maintaining seamless processes to acquire, use, alter and terminate lending products

• Ensuring the fulfillment of all non-functional requirements (e.g. availability, performance, security, compliance, …) of all IT systems belonging to the tribe(s) on behalf of the TL
• Building the capabilities and maturity of the IT professionals in the IT chapters through the Chapter Leads (CL)
• Managing the relevant stakeholders and parties within Model Bank and the countries.
• Managing integration of the relevant units of the group (eg.IPC, KYC, Unite, TechPL, TechRO, etc) to leverage their capabilities and orchestrate the service consumption
• Accountability as IT Custodian at tribe level
• Ownership of application related infrastructure assets of the tribe
• Transforming the Tech strategy (group and local level) to the tribe level and driving the implementation
• Contributing to ING’s global initiatives
• Contributing as a member of the Tech Management Team to the overall development and growth of the Tech domain.

We are looking for:

A leader of our Orange Code culture displaying the following behaviours:

• Being inspiring and exude energy and passion
• Having the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs and situations
• Having keen IT market focus: passion for major trends in the way of working including, for example, LeanIT, continuous delivery, cloud processes, etc.
• Having excellent problem-solving skills and passion for and the ability to redesigning processes that would otherwise pose an impediment to the organization; have the ability to structure issues and make major problems surmountable
• Having a strong organizational sensitivity and the ability to understand and take into account the underlying issues, opportunities and dynamics of the cross-border organization
• Being focused on collaboration: have the ability to put aside own 'ego' in the interests of achieving the best results; helping others to be successful
• Being able to achieve optimum results by empowering teams and giving them responsibility, while challenging them and keeping them 'on the ball'
• Basing management on facts and data (both in day-to-day management and in determining strategic direction)
• Encouraging people to realize their potential
• Having a continuous improvement mindset
• Experience in developing and implementing IT policy

Proven track record and technical skills:

• IT education background and a Master’s degree.
• Management experience in an Agile organization
• Experience in functional management (output management)
• Experience with strategic assignments and major changes
• Experience in planning and implementation of changes
• Excellent analytical skills
• Excellent oral and written English skills.
• Ability to work on an international level.
• Contribute to the ING transformation

Your work environment

You will be working in the Maggie team. The work location is Calle Vía de los Poblados, 1, 28033 (Madrid).

You will work in close connection with an international network of colleagues and leaders in the Maggie countries.

What we offer?

Flexible schedule and 100% flexible e-working.

What goes on at ING matters much to us.

But we know that the most important things are outside the office.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings. 

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible retribution.

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass