Mortgages Strategy Product Owner en Madrid

This is Us.

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.
The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.
And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping. 
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

What are we looking for?

At ING, the Mortgages Strategy Product Owner key responsibilities are:

You support the Head of Lending in the creation of the vision and strategy for the mortgage product as well as the execution of overall Lending goals. 
You own the mortgage backlog and as such decide on priority. You do this by maximizing business and customer value through ordering and prioritizing. 
You represent the voice of the customer, put yourself in customers' shoes, assess the wishes and needs of customers and anticipate on this, and focus continuously on improving the journeys we are offering for acquisition and retention
You lead the solution design for the mortgage product (content, stakeholders, deliverables, planning ...) with the aim to provide a differentiating experience for ING's customers at optimal value and profitability for ING
You are responsible for improving the product with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.
You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies

As the Mortgages Strategy Product Owner you must:

Own a master or bachelor’s degree with a minimum of 7 years of experience.
Have proven experience in Mortgages products including value proposition design, performance monitoring and profitability improvement.
Have experience in marketing and digital transformation and in the design and improvement of digital customer journeys.
Be able to tell the story and communicate clearly (written and oral) to various international stakeholders (advanced English is required)
Be able to think in strategic terms, linking current events, business strategy and a long-term vision. 
Have strong analytical skills and take decisions based on data and facts. 
Have strong problem analysis and judgement skills (recognize key information, problem identification, research, various methods of analysis, establishment of connections, etc.)
Be able to lead complex programs, setting clear roadmaps and solving impediments.
Be a team player, stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters.
Be curious, passionate about innovation and stay on top of trends and developments within the lending and housing markets.
Are creative and a pro-active out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment.
You give and ask for constructive feedback.

whose day at ING looks very much like this:

7.00 - 10.00 h / Arrives at the office or work from home (flexible work!) 
At 10.00 h / Daily planning
At 11.00 h Customer journey review and voice of the customer analysis
At 12.00 h Working session with Operations, Channels, IT and Marketing
At 13.00 h Takes a break and goes for lunch.
At 14.00 h Scan lending news and share insights with your international colleagues
At 15.00 h Weekly business performance review and analysis
16.00 - 19.00 h (Flexible end time). 

What do we offer?

Flexible schedule and 100% flexible e-working. 
What goes on at ING matters much to us. 
But we know that the most important things are outside the office.

Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.  

Life insurance. 
We hope you don't need to use it!

Health insurance.
For you and all your family (spouse/partner and children).

Flexible retribution.
In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids…

Free company shuttle. 
It doesn't matter where you live... we have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably.

Banking benefits.
Special loan or mortgage terms after 6 months working at the bank.
And benefit from our pension plan after 2 years with us.

More health, more sports.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Physiotherapy service on site.
Gympass