Business Chapter Lead Daily Banking - Maggie en Madrid

Chapter Lead Customer Journey Model...   Your role and work environment: You create opportunities for your chapter employees to reach their full potential and encourage team development. You create a culture in which employees...

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Chapter Lead Customer Journey Model Bank

 

Your role and work environment:

You create opportunities for your chapter employees to reach their full potential and encourage team development. You create a culture in which employees take responsibility, help each other to be successful and remain a step ahead.

You manage the performance review process for your chapter colleagues. 

You work for 60% of the time in the CJE field: You have an end-to-end responsibility for the development, management and phasing out of products and services with a view to achieving an optimum customer experience.

You discuss the chapter's resource planning and development needs with the PO/CPO. Encourage knowledge sharing and the application of standards within the field.

Your key responsibilities:

As a CL Customer Journey Expert in MB you:

 

  • Work closely together with colleagues with different expertise in self-steering teams with the aim to create even more added value for our internal and external customers
  • Be a regular squad member and continue to apply your specific expertise to your squad’s backlog
  • Positively contribute to the vision in your area, introduce and nurture innovation within it
  • Coach and empower people to take initiative and propose solutions
  • Make people move forward and develop skills and attitude
  • Evaluate our way of working with the aim to continuously improve

 

We are looking for:

A leader of our Orange Code culture displaying the following behaviours:

 

  • Driven and customer focused, loving to collaborate with different people
  • Able to motivate, empower and stimulate people
  • Analytical minded and solutions oriented
  • Challenge business and take decisions
  • Knowledge of fraud with a strong helicopter view on the tribe activities and able to challenge and motivate

 

You will take 40% of your time for the following responsibilities:

  • To manage, coach, inspire, develop, evaluate and assess employees.
  • To create the required environment and enable employees to do their jobs well, both now and in the future.
  • To keep expertise related to the work field up to date (both capabilities and competences)
  • To proposes training/courses, professional literature.
  • To play a role model to generate curiosity of your team towards other domains of expertise
  • Together with the Product Owner and Agile Coach, you help others to be more successful by focusing on craftsmanship, improving and sharing the Way of Work, and creating a high performing team

 

Proven track record and technical skills:

 

  • Driven and customer focused, loving to collaborate with different people
  • Proven planning & organizational skills
  • Clear communications skills (written and oral)
  • Passionate about innovation and new market trends
  • Able to work in an autonomous way and to take initiative
  • Making things happen thanks to your ‘can do’ attitude
  • Problem solving mindset
  • Ability to work on an international level.
  • Managerial experience within an agile organization, and inspiration to continuing working in this matter.
  • Strong analytical skills
  • Strong people management skills
  • Excellent oral and written English skills
  • Ability to work on an international level.

 

Your work environment

You will be working in the Model Bank team. The work location Calle Vía de los Poblados, 1, 28033 (Madrid).

 

You will work in close connection with an international network of colleagues and leaders in the Model Bank countries.

 

What we offer?

This position is based on a 40 hour working week.

Life and Accident Insurance

Health insurance for you and any intermediate members of your family (spouse, registered common-law couple and children)

Pension Plan

Meal Allowance (Ticket Restaurant Card)

Special mortgage conditions for ING employees

Flexible Compensation Scheme

One off benefits in case of Foreign Local Contract

Información extra

Status
Activa
Localización
Madrid
Tipo de contrato
Tiempo completo
Publicado el
14-10-2020
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Madrid | Tiempo completo

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