Chapter Lead Customer Journey Model... Your role and work environment: You create opportunities for your chapter employees to reach their full potential and encourage team development. You create a culture in which employees...
Chapter Lead Customer Journey Model Bank
Your role and work environment:
You create opportunities for your chapter employees to reach their full potential and encourage team development. You create a culture in which employees take responsibility, help each other to be successful and remain a step ahead.
You manage the performance review process for your chapter colleagues.
You work for 60% of the time in the CJE field: You have an end-to-end responsibility for the development, management and phasing out of products and services with a view to achieving an optimum customer experience.
You discuss the chapter's resource planning and development needs with the PO/CPO. Encourage knowledge sharing and the application of standards within the field.
Your key responsibilities:
As a CL Customer Journey Expert in MB you:
We are looking for:
A leader of our Orange Code culture displaying the following behaviours:
You will take 40% of your time for the following responsibilities:
Proven track record and technical skills:
Your work environment
You will be working in the Model Bank team. The work location Calle Vía de los Poblados, 1, 28033 (Madrid).
You will work in close connection with an international network of colleagues and leaders in the Model Bank countries.
What we offer?
This position is based on a 40 hour working week.
Life and Accident Insurance
Health insurance for you and any intermediate members of your family (spouse, registered common-law couple and children)
Meal Allowance (Ticket Restaurant Card)
Special mortgage conditions for ING employees
Flexible Compensation Scheme
One off benefits in case of Foreign Local Contract
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