This is... A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go. We are a fully...
This is Us
A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.
We are a fully online bank and were born out of that idea and 20 years on, transparency, simplicity and technology continue to be the ingredients for being more than just a bank. We are proud to be one of the very first banks to work with agile methodologies.
And although we are based in Spain, we are lucky to have the opportunity to work with international teams across 44 countries, composed of women and men as equal as they are diverse. Here you are free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.
As an important part of ING strategy, the international project “Maggie” is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, France, Italy and Czech Republic.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror… we are looking forward to meeting you!
Your role and work environment
ING’s ambition is to be the number one digital banking brand in Europe, offering customers everywhere the same empowering, personalized and differentiating experience.
You act as Process Owner for all ITSM processes and you are responsible for IT processes continual improvement. The role is key for supporting IT management in defining and delivering IT Strategy and should act as Value Chain and Strategy Manager for the Service Portfolio delivered by IT to Business.
You ensure services delivered from and to ING Maggie complies to intragroup contracting framework, service performance is measured, reported and analyzed for further improvements, coordinate volume forecasting process and supports budgeting process in cooperation with Finance Department.
Reporting to the Tech Services Tribe Lead, you work closely with the Maggie country SLM teams, ING Global service delivery teams and external vendors providing services to Maggie.
Your key responsibilities
As an IT Process Expert in Maggie you:
Adhere to ING Global IT processes to:
Process Performance Reporting & Support of “Data Driven Decision” Culture
We are looking for
A leader of our Orange Code culture displaying the following behaviors:
Proven track record and technical skills
What do we offer?
Flexible schedule and 100% flexible e-working
What goes on at ING matters much to us
But we know that the most important things are outside the office
So that thinking about what to have for lunch doesn’t take up your time or your cravings
Life and health insurance.
For you and all your family (spouse/partner and children)
Free company shuttle.
Special loan or mortgage terms after 6 months working at the bank
And benefit from our pension plan after 2 years with us
More health, more sports.
Runners club with your own trainer
Clinics with professional, world-class athletes
Physiotherapy service on site
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