Business Control Office Expert en Madrid

This is Us

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.

We are a fully online bank and were born out of that idea and 20 years on, transparency, simplicity and technology continue to be the ingredients for being more than just a bank. We are proud to be one of the very first banks to work with agile methodologies.

And although we are based in Spain, we are lucky to have the opportunity to work with international teams across 44 countries, composed of women and men as equal as they are diverse. Here you are free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.

As an important part of ING strategy, the international project “Maggie” is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, France, Italy and Czech Republic.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror… we are looking forward to meeting you!

What are we looking for?

As ING we want to be in control of our risks across our business lines and to deliver best-in-class customer experiences with processes that are compliant with internal and regulatory standards.

The Business Control Office (BCO) supports this objective by providing the business with expertise and tools to identify risks, design efficient and customer-friendly controls, and monitor the effective implementation of these controls. The BCO provides the business with holistic management information on the current control environment and risk, allowing business owners to make the right investment decisions and to show compliance to regulators and other stakeholders.

Your role

Inspire and accompany leadership to embed risk management in the business, by developing risk management abilities in the first line and ensuring the proper implementation and use of Non-Financial Risk (NFR) practices across the business organization.

• Risk Awareness: Ensure adequate understanding of risk ownership and risk management across the organization 
• Risk Assessment: Facilitate and/or coordinate the timely assessment and documentation of inherent and residual risks in products, processes and applications (including PARP), as well as the annual Business Environment Assessment (BEA)
• Control Design and Implementation: Support process control design, considering effectiveness, efficiency and customer experience. Facilitate gap analysis and monitor the remediation of gaps related to (new) global policies, control standards and regulatory requirements;
• Control Evaluation: Ensure the coordinate and execution of Key Control Testing (KCT) and control evaluations
• Key Risk Indicators: Ensure the design, monitoring and reporting on key risk indicators across value chains, risk categories and policies
• Event Reporting: Ensure the timely capturing, analysis, follow up and reporting on events; Ensure adequate documentation and sharing of lessons learned
• Issue Tracking: Execute and/or coordinate the timely definition, capturing, monitoring and reporting on issues
• Provide the Management Team and Tribes with a holistic view and advise on the effectiveness and efficiency of the control environment across value chains, processes, policies and risk categories
• Ensure close cooperation and transparent relationships with business, 2 Line of Defense (LoD) and 3LoD.
• Work together with Business Lines, Maggie Countries and global stakeholders to improve the control management practices of ING.
• Lead and contribute to global initiatives to improve of risks and control environment

A leader of our Orange Code culture displaying the following behaviours

• Strong communication skills: persistent, open and convincing, and able to communicate at all levels of the organisation, particularly with senior management;
• Results oriented with an ability to find ways of solving or pre-empting programme challenges;
• Comfortable in complex environment, with challenging stakeholders and tight timelines
• Ability to simplify complexity and drive change in a challenging environment
• Pragmatic, energetic, flexible, self-starter with a ‘can-do’ mentality
• Strong organizational sensitivity; ability to understand and consider the underlying issues, opportunities and dynamics of an organization
• Ability to take responsibility, steer strategy implementation based on facts and data; managerial courage to question and make decisions
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose
• Strong resilience; ability to navigate through ambiguity
• Ability to have impact through inspiring and energetic leadership that leads teams through change

Experience and skills

• University degree
• 5 years’ professional experience
• Prior experience in risk management related roles  
• Strong project and programme management skills
• Exposure to technology programs, and able to understand technical complexities
•  Prior experience working in a large-scale agile organization
• An advantage is specific knowledge in areas like GDPR, MiFiD, KYC, AML, FRAUD.
• Excellent oral and written English skills
• Experience on international environments

You know how to achieve goals in a large complex organisation; you can build and maintain relationships with your stakeholders; you act strategically; and you are able to adapt concepts to a tangible execution.

What do we offer?

Flexible schedule and 100% flexible e-working

What goes on at ING matters much to us.

But we know that the most important things are outside the office.

Free meals.

So that thinking about what to have for lunch doesn’t take up your time or your cravings. 

Life and health insurance.

For you and all your family (spouse/partner and children).

Free company shuttle.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer

Clinics with professional, world-class athletes

Physiotherapy service on site