Are you fluent in German, Polish, Dutch, or Nordic languages? Searching for a new job a life adventure with peers from dozens of different cultures? Are you passionate about customer support and technologies? Willing to have an amazing professional and personal experience in Lisbon? We want you to be part of the team! Apply and we will tell you more about how to start or continue your career as a customer support specialist for one of the biggest and Top companies in Portugal.
Our client is a global leader and one of the biggest companies in Portugal. It´s located where all the trendy companies are installed at the most beautiful view over Tagus River, creating an amazing atmosphere. Over the last years, they have been recognized as an excellent company to work for and one of the best customer services provider companies considered several times the best company to work in Portugal by the Great Place to work Insitute and twice by Exame Magazine.
Your mission as a customer support agent is to offer the best quality service to their customers while working with prestigious worldwide brands.
Answer inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
To maintain accurate data input of customer questions and feedback.
To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems and frequently asked questions.
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