en Barcelona

Allianz es el hogar para los que se atreven - el lugar donde poder tomar la iniciativa para desarrollarse profesionalmente y colaborar en mantener nuestra posición global de liderazgo.

Preocupándose por las personas - tanto por sus 85 millones de clientes, como por sus más de 142.000 empleados/as - Allianz fomenta una cultura en la que se anima a sus empleados/as a compartir, participar, abordar tendencias actuales y desafiar el negocio.

Nuestro principal objetivo es ser el referente de nuestros clientes, brindándoles la confianza necesaria para crecer.

Si te atreves, únete al grupo Allianz.

Are you thinking of a job change? You deserve a company that really cares about its talent.

At Allianz, we are looking for a Conversational Artificial Intelligence Architect in order to join our newly established Branch, based in Barcelona centre.

Allianz Technology is the internal IT provider of the Allianz Group. The VoiceBot team within the Contact Centre Solutions department (CCS) delivers robotics voice solutions for Allianz group standard centre platforms. The VoiceBot team is currently building a global expert group driving design, implementation and operations of the environment.

The Conversational AI Architect will drive the development of VoiceBot technologies with Allianz organizational entities. He will guide agile projects supporting our internal customers to design business processes and the platform team to drive the required backend integrations in a global team. The applicant will have an educational or experience background in IT / computer science, physics or mathematics paired with good business process comprehension. He will have experience designing machine learning conversational platforms for Chat or VoiceBot.

The Robotics Voice Architect is responsible for end-to-end implementations of VoiceBots in assigned project. He will be in charge for management of setup and manage the internal and external project partners. Execution of design- and development phases belongs as well to his responsibilities as the creation of documentation, module testing and in-life debugging. At any part of the life-cycle the engineer is showing a high degree of ownership for his product and implementation.

The architect is able to work in an agile team self-assigning responsibilities, estimating efforts, implement customer story points and measure success. Has an aspiration to lead agile teams and oversee more complex multi-partner implementation projects.

Reporting directly to the CCS Directors, this position is an unique opportunity to work in a fast-paced, multinational environment with a strong focus on best practices. The job requires proper communication and alignment with all stakeholders.

High-Level Summary of Responsibilities:

• Owns the Customer Requirements (story points). Gathers the requirements and does the functional analysis.
• End-to-End implementation of VoiceBot solutions using Microsoft Cognitive Services with LUIS and Microsoft Speech. These solutions should be akin to MAcarena.
• Owns system solution designs, involving both architecture design and solution implementation within the Allianz Group.
• Owns the VoiceBot customer implementation guidelines / LLD design changes during the project.
• Owns Risk & Issue Logs (e.g. technical, process, staffing)
• Monitoring of local, third party and Allianz Technology obligations. Follows-up the project and finds local suppliers to develop the solution.

We offer:

• Steady job, you will get a permanent contract since the first day.
• Competitive salary (negotiable according to candidate’s experience).
• Fringe benefits: Restaurant card, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card.
• Covered relocation and visa process expenses if needed.
• Career plan and specialized training courses.
• Our schedule is from Monday to Thursday from 8-10h to 17-19h and on Fridays from 8-10h to 14:30-16:30h. Moreover, from June 25 th till September 15th we have Friday’s reduced schedule.

• University degree in Computer Science, Software Engineering, Telecommunications, Physics, Mathematics or a similar qualification.
• Excellent command of English (min. C1-CAE), German is a plus.
• Minimum 5-years’ professional experience in software, infrastructure or operations architecture design.
• Minimum of 1-year implementation work in the robotics voice space using either Microsoft solutions, Amazon Alexa or Google Tensor Flow.
• Experience in working with international teams in a multicultural environment.
• Sound experience in complex technical solutions.
• Willingness to travel internationally up to 30%. Mostly within Europe and the US.
• Holding ITIL V3 certificate or experience will be considered a plus.