VENDOR QUALITY & TRANSVERSAL PROJECTS en Madrid

AREA:

The area is reponsible for multiple displines within Vendor Management. The main responsability of the candidate is to guarantee the quality excellence to be delivered by our vendors as well as the leadership and representation of Vendor Management Directory in the transversal projects  manage by the unit.

MISSION

• To establish a healthy relation with our vendors in order to optimize our competitiveness and quality

• To deliver excellent vendor performance as per agreed SLAs

• To automatize our interaction with our vendors

MAIN DUTIES & RESPONSIBILITIES

• To regularly monitor and  review Vendor Quality SLAs

• Supervision of incident and delivery ticketing KPIs

• To establish Service Improvement Plan under structural service degradation of providers

• To collaborate with operational teams to improve vendor quality

• Leading transversal projects impacting Vendor Management & Global Offices

• Acting as Single Point of Contact for transversal projects between Vendor Management and other areas of TIWS

• To develop and tranform the operational interactions with providers towards a new digital way

• To explore optimization mechanishs to enhance the solutions provided by the providers towards better quality and cost

• Guarantee vendor operational data quality data in system

NATURE OF PROBLEMS & CHALLENGES

Operative Problems

Budget challengess

EDUCATION REQUIRED

Telecoms Engineer, (or other high technical degrees)

MBA valuable

TECHNICAL KNOWLEDGE

• Routing/Switching/SDWAN

• Amazon Web Services

• Tableau

• Salesforce

• ITIL

• PMP

• Scrum/Kanban

PROFESSIONAL EXPERIENCE

5 to 10 years: Experience in similar position. Desirable International experience, team leadership. Experience in working with the different Service Providers, Operators, Carriers…

LANGUAGES

English: Full professional proficiency

Spanish: Full professional proficiency

If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

 Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.

#WeAreInclusive

We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.