Change Problem and Incident Manager (IT) en Barcelona

Allianz es el hogar para los que se atreven - el lugar donde poder tomar la iniciativa para desarrollarse profesionalmente y colaborar en mantener nuestra posición global de liderazgo.

Preocupándose por las personas - tanto por sus 85 millones de clientes, como por sus más de 142.000 empleados/as - Allianz fomenta una cultura en la que se anima a sus empleados/as a compartir, participar, abordar tendencias actuales y desafiar el negocio.

Nuestro principal objetivo es ser el referente de nuestros clientes, brindándoles la confianza necesaria para crecer.

Si te atreves, únete al grupo Allianz.

Are you thinking of a job change? You deserve a company that really cares about its talent.

At Allianz, we are looking for a Change Problem and Incident Manager in order to join our Spanish HQ, based in Barcelona centre.

We are thinking of highly committed professionals who look forward to become a part of a state-of-the-art tech company.

Allianz Technology is the internal IT provider of the Allianz Group. Our Shared Services department, with headquarters in Munich, provides end-to-end software and infrastructure solutions for our several internal business organisations all over the world.

Within the Shared Services team, based in Barcelona but working closely to our HQ in Munich, this is an exciting job opportunity to contribute in the shaping of Allianz’ digital path and work in a fast-paced, multinational environment with a strong focus on best practices.

The job requires proper communication and alignment with all stakeholders.

Key Responsibilities:

• Liaise among teams to assess risks and initiate workflow changes.
• Establish quality controls with internal support teams.
• Design and modify workflows for CPI or Service request processes on ServiceNow.
• Evaluate handover of services and CPI Sign-off.
• Analyses the IT Development support team’s duties and prioritizes them.
• Coordinates three areas: IT Development support (L2/L3), Internal IT training and Incident management.
• Identifies software engineer’s needs in terms of support and training. Manages the three services in all stages from business case/proposal to launching, maintenance and continuous improvements/upgrades.

We offer:

• Steady job, you'll get a permanent contract since the first day.
• Competitive salary (negotiable according to candidate’s experience).
• Fringe benefits: Restaurant card, life and accident insurance, private pension plan and studies fund. We also offer discounts on other products from the company and shares as well as a Christmas gift card.
• Covered relocation and visa process expenses if needed.
• Career plan and specialized training courses.
• Our schedule is from Monday to Thursday from 8-10h to 17-19h and on Fridays from 8-10h to 14:30-16:30h. Moreover, from June 25 ^th till September 10^th we have Friday’s reduced schedule.

Key Requirements/Skills/Experience:

• Graduate or Postgraduate in Computer Science or similar qualification.
• Outstanding English communication skills, minimum C1/CAE level. Proficiency in Spanish (C1-C2) is mandatory.
• Core experience in CPI lifecycle management.
• Minimum 6 years of relevant experience in CPI management and procedure design (e.g. ITIL).
• Good exposure to ServiceNow. If not, we also value experience with BMC Remedy, Atlassian JIRA and/or HP Service Manager.
• ITIL foundation certificate will be a plus.