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ORM Officer Maggie en Madrid

ORM Officer...   Your role and work environment: As Operational Risk Management Officer, you are part of the Maggie Risk Management team, with the mission to advise, challenge and support the 1st LoD on operational risk...

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ORM Officer Maggie


Your role and work environment:

As Operational Risk Management Officer, you are part of the Maggie Risk Management team, with the mission to advise, challenge and support the 1st LoD on operational risk related aspects, enabling the business to deliver a compliant by design banking platform. The ORM Officer is responsible to analyze, track, monitor and report the level of risks and controls for Maggie deliverables. In order to do this, you actively participate in the Maggie RCSA sessions and perform the independent 2nd LOD review of the designed / implemented controls. You will closely align with the ORM function in the Maggie Countries, reaching harmonized 2nd LoD intake and advise. You ensure C&G ORM requirements are being translated in Maggie deliverables, providing an independent view of the gaps.

You will help ensure that the Maggie platform is designed and executed in accordance with internal/external legislation and regulatory standards such that the risks are within ING appetite. Working in a cross-country environment, you are requested to challenge the inconsistent interpretations of internal requirements or European regulations. You will escalate any impediments to functional line and Risk Manager with the ultimate scope to reach a harmonization resolution. Where specific local legislation or regulation dictates differently, you will ensure the local 2nd LoD opinion is included in the Tribe backlog and acted upon centrally.   

Your key responsibilities:

You take the lead in managing Maggie ORM activities in close coordination with the local ORM function. You will:

  • Challenge, advise and Support 1st LoD owners in identifying, assessing and controlling the Operational Risks
  • You will regularly reach out to Maggie countries in order to have a good understanding of the local issues and to be able to provide meaningful support
  • You regularly connect with Maggie Tribes in order to track the business developments and advise when NFR activities needs to take place

Global NFR Policies, Minimum Standards and Control Frameworks

  • Advise about (implementation of) new/updated Global NFR Policies, Minimum Standards and ERM Control Frameworks


Risk Identification & Assessment

  • Challenges and approves the completion of Risk related activities (RCSA, PARP, ERM Control Frameworks) in the 1st Line of Defense and monitors comprehensiveness and quality of execution.
    • Provides risk knowledge on the business process and (inherent) non-financial risks;
    • Challenges the participants / interviewees to come up with different views;
    • Approves the Risk Identification & Assessment outcome / exit report;
    • Advising and challenging during the PARP process, setting conditions if this is deemed necessary based on their assessment;
    • Coordinate with C&G Gatekeeper and the local countries ORM for defining the cross-country approach for PARP process.
    • Exercising the right to suspend the approval if deemed necessary;

Risk Mitigation and Issue Tracking (Audit/Non-audit issues, Accepted issues, Waivers, Deviations)

  • Advise, challenge and review response (and evidence) for Non-audit and Accepted issues in terms of defining structural solutions and action plans with realistic target dates; 
  • Monitoring entity for non-audit issues. Decision factor for the closure of non-audit points and ensure that risk was mitigated within Risk appetite levels.
  • Review the request for Issue acceptance, Waivers & Deviations and provides advice to the Non-Financial Risk Committee or equivalent Management Team.
  • Ensure iRisk Data Quality


ERM Compliance by design / Control Execution

  • Advise and challenge the planning of the 1st LoD Key Control Testing (on the quality and adequacy e.g. completeness, due dates, resources)
  • Provide advise on control testing and documentation requirements. Coordinate the testing efforts with the Countries ERM to avoid overlapping and lack of completeness.
  • Challenge process landscapes, work instructions and test scripts from a Maggie perspective (platform), coordinate with countries for the End 2 End process landscape
  • Challenge assessment of applicable controls


Maintain strong relationship with all county ORM functions, C&G ORM and Maggie Tribes. Strengthen the “One Agile Way of Working”, while safeguarding the Orange Code. Create and maintain the new cross-cultural collaboration by creating awareness and understanding, leveraging on diversity and by communicating effectively.


We are looking for:

A role model of our Orange Code culture displaying the following behaviors:


  • You are an energetic team player with solid experience in ORM/IRM or Audit
  • You have good knowledge of ING’s Non-Financial Risk framework and knowledge about ING Retail Products and Processes
  • You are motivated by working on complex and innovative projects
  • You are comfortable interacting with senior management, providing solid arguments supporting positive or negative positions
  • You are flexible, with a hands-on mentality, proactively advising out of the box ways to reach compliance
  • You focus on effective and efficient controls design, ensure that controls become part of the organization DNA, maximizing the automation capabilities
  • You are an excellent communicator, and understand the formal and informal organization of ING
  • You have strong organizational sensitivity, ability to understand and take into account the underlying issues, opportunities and dynamics of an organization
  • You are aware of and able to handle cultural differences resulting from a cross-country environment
  • You focus on delivery through collaboration, have ability to bring people together to work towards the same purpose
  • You have strong resilience, and are able to simplify complexity and drive operational excellence


Proven track record and technical skills:


  • University degree, preferably in Banking and/or Finance.
  • 10 years of professional experience from which a minimum of 5 years in a control function (ORM, Compliance, IRM, Audit)
  • Excellent oral and written English skills.
  • Ability to work on an international level.
  • Strong organization, multi-tasking and time management skills.
  • Solid knowledge of banks’ processes & products
  • Knowledge of applicable regulations
  • Relevant certification (e.g. ACCA, CIA, PRMIA) is a plus
  • Strong communication aptitudes, planning and organizing skills
  • Ability to make complex analyses and to recognize the need for flexibility and diverse solutions
  • Ability to manage diverse stakeholders, in the business as well as in the NFR-function
  • Ability to work in a multi-cultural environment


Your work environment

You will be working in the Model Bank team. The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.

You will work in close connection with an international network of colleagues and leaders in the Model Bank countries.


What we offer?

This position is based on a 40 hour working week. Travel to France, Italy, Czech Republic and the Netherlands should be expected.

Life and Accident Insurance

Health insurance for you and any intermediate members of your family (spouse, registered common-law couple and children)

Pension Plan

Meal Allowance (Ticket Restaurant Card)

Special mortgage conditions for ING employees

Flexible Compensation Scheme

Información extra

Tipo de contrato
Tiempo completo
Carnet de conducir
Carta de motivación

Madrid | Tiempo completo

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