Compliance Officer Maggie en Madrid

Compliance Officer Maggie

Your role and work environment:

As Compliance Officer, you are part of the Maggie Risk Management team, with the mission to advise, challenge and support the 1^st LoD on Compliance risk related aspects, enabling the business to deliver a compliant by design banking platform. The Compliance Officer is responsible to analyze, track, monitor and report the level of risks and controls for Maggie deliverables. In order to do this, you actively participate in the Maggie RCSA sessions and perform the independent 2^nd LOD review of the designed / implemented controls. You will closely align with the Compliance function in the Maggie Countries, reaching harmonized 2^nd LoD intake and advise. You ensure Group and C&G Compliance requirements are being translated in Maggie deliverables, providing an independent view of the gaps.

You will help ensure that the Maggie platform is designed and executed in accordance with internal/external legislation and regulatory standards such that the risks are within ING appetite. Working in a cross-country environment, you are requested to challenge the inconsistent interpretations of internal requirements or European regulations. You will escalate any impediments to functional line and Risk Manager with the ultimate scope to reach a harmonization resolution. Where specific local legislation or regulation dictates differently, you will ensure the local 2nd LoD opinion is included in the Tribe backlog and acted upon centrally.   

Your key responsibilities:

You take the lead in managing Maggie Compliance risk activities in close coordination with the Maggie Countries Compliance function. You will:

• Support Maggie program and 1^st LoD owners by challenging, assessing, advising, monitoring and reporting KYC Compliance Risk related to the Structural solutions (IT and non IT) during the solution design.
• Support and advice Maggie program and 1^st LoD owners in implementing and periodically review the IT and NON it systems / processes in order to ensure that the platform and processes have proper KYC systems, complies with applicable ING Minimum standards. In close cooperation with Maggie countries compliance functions, ensures that specific local legal requirements and controls, where applicable, are implemented.
• Responsible to provide advice, challenge and support to the 1^st line of defence/Local Process Owner in accordance with CAM Control Guidance/RACI, on the system settings as long as linked to KYC risk, thresholds setting and periodic review of those within FCRM and CDD risk engines, data analytics models, structural analysis, supporting also the process of harmonizing thresholds review for risk engines
• Responsible to advice and review KYC related processes and (automated) controls, in order to ensure that Maggie processes, practices, policies and procedures are aligned with local KYC & Aml legislation and ING Group policies.
• You will regularly reach out to Maggie countries in order to have a good understanding of the local issues and to be able to provide meaningful support.
• You regularly connect with Maggie Tribes in order to track the business developments and advise when Compliance activities needs to take place

Global NFR Policies, Minimum Standards and Control Frameworks

• Advise about (implementation of) new/updated Global NFR Policies, Minimum Standards and ERM Control Frameworks

Risk Identification & Assessment

• Actively work with the Tribes to assess the impact of ING Bank KYC Policies implementation and provide feedback to the Tier 2 Head Office Compliance Risk Management Team and Maggie Risk Manager as appropriate.
• Challenges and approves the completion of Compliance Risk related activities in RCSA, PARP, ERM Control Frameworks by the 1st Line of Defense and monitors comprehensiveness and quality of execution.
  • Provides risk knowledge on the business process and (inherent) Compliance risks;
  • Challenges the participants / interviewees to come up with different views;
  • Approves the Risk Identification & Assessment compliance outcome;
  • Advising and challenging during the PARP process, setting conditions if this is deemed necessary based on their assessment;
  • Coordinate with C&G Gatekeeper and the local countries Compliance for defining the cross-country approach for PARP process.
  • Exercising the right to suspend the approval if deemed necessary;

Risk Mitigation and Issue Tracking (Audit/Non-audit issues, Accepted issues, Waivers, Deviations)

• Advise, challenge and review response (and evidence) for Non-audit and Accepted issues in terms of defining structural solutions and action plans with realistic target dates; 
• Monitoring entity for non-audit issues. Decision factor for the closure of NFR related non-audit points. Ensure that risk was mitigated within Risk appetite levels.
• Review the request for Issue acceptance, Waivers & Deviations and provides advice to the Risk Manager in preparation for Non-Financial Risk Committee or equivalent Management Team.
• Ensure iRisk Data Quality

ERM Compliance by design / Control Execution

• Advise and challenge the planning of the 1^st LoD Key Control Testing (on the quality and adequacy e.g. completeness, due dates, resources)
• Provide advise on control testing and documentation requirements. Coordinate the testing efforts with the Countries ERM to avoid overlapping and lack of completeness.
• Challenge process landscapes, work instructions and test scripts from a Maggie perspective (platform), coordinate with countries for the End 2 End process landscape
• Challenge assessment of applicable controls

Maintain strong relationship with all county Compliance functions, C&G Compliance and Maggie Tribes. Strengthen the “One Agile Way of Working”, while safeguarding the Orange Code. Create and maintain the new cross-cultural collaboration by creating awareness and understanding, leveraging on diversity and by communicating effectively.

We are looking for:

A role model of our Orange Code culture displaying the following behaviors:

• You are an energetic team player with solid experience in Compliance, Legal or Audit area.
• You have good knowledge of ING’s Compliance policies and KYC requirements and knowledge about ING Retail Products and Processes.
• You have solid knowledge of European legal system and international regulations related to compliance risks; You maintain knowledge of the external environment developments.
• You are motivated by working on complex and innovative projects
• You are comfortable interacting with senior management, providing solid arguments supporting positive or negative positions
• You are flexible, with a hands-on mentality, proactively advising out of the box ways to reach compliance
• You focus on effective and efficient controls design, ensure that controls become part of the organization DNA, maximizing the automation capabilities
• You are an excellent communicator, and understand the formal and informal organization of ING
• You have strong organizational sensitivity, ability to understand and take into account the underlying issues, opportunities and dynamics of an organization
• You are aware of and able to handle cultural differences resulting from a cross-country environment
• You focus on delivery through collaboration, have ability to bring people together to work towards the same purpose
• You have strong resilience, and are able to simplify complexity and drive operational excellence
• You have good track record of trusted judgment and high work ethic, displaying diplomatic professional approach, with strength of character and tenacity to follow up any concerns. You work with independence and initiative, open-minded and show creativity in developing new ideas and approaches to day to day problems/situation.
• You have the ability to work in highly demanding environment (multitasking, time pressure, problems complexity, changeable working environment, etc), interested in self-development, team spirit, ability to manage efficient client relationships (build trust, show mutual respect, understand and anticipate client needs).
• You have good track record of trusted judgment and high work ethic, displaying diplomatic professional approach, with strength of character and tenacity to follow up any concerns. You work with independence and initiative, open-minded and show creativity in developing new ideas and approaches to day to day problems/situation.
• You have the ability to work in highly demanding environment (multitasking, time pressure, problems complexity, changeable working environment, etc), interested in self-development, team spirit, ability to manage efficient client relationships (build trust, show mutual respect, understand and anticipate client needs).

Proven track record and technical skills:

• University degree, preferably with economic / legal background.
• 10 years of professional experience from which a minimum of 5 years in a control function (Compliance, Legal, Audit)
• Excellent oral and written English skills.
• Ability to work on an international level.
• Strong organization, multi-tasking and time management skills.
• Solid knowledge of banks’ processes & products
• Knowledge of applicable regulations
• Strong communication aptitudes, planning and organizing skills
• Ability to make complex analyses and to recognize the need for flexibility and diverse solutions
• Ability to manage diverse stakeholders, in the business as well as in the NFR-function
• Ability to work in a multi-cultural environment

Your work environment

You will be working in the Model Bank team. The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.

You will work in close connection with an international network of colleagues and leaders in the Model Bank countries.

What we offer?

This position is based on a 40 hour working week. Travel to France, Italy, Czech Republic and the Netherlands should be expected.

Life and Accident Insurance

Health insurance for you and any intermediate members of your family (spouse, registered common-law couple and children)

Pension Plan

Meal Allowance (Ticket Restaurant Card)

Special mortgage conditions for ING employees

Flexible Compensation Scheme