Business Analyst Internship en Sant Cugat del Vallès

HP Customer Support Department (for EMEA markets) works to make support and post-sales services a competitive sales advantage for HP, on Printing and Personal Systems

Through:

• Innovation/Disruption in the way we support and create value for customers and our channel partners
• Design of customer Experience improvements, so that it is perceived externally as a real differentiator vs. competitors
• Continuous warranty cost reduction in order to enable better product costing as well as self-funding of our innovations 

Aligning with HP's internal career development framework, HP offers you the possibility to learn in a real work environment, help you in your first steps in your work experience, give you the opportunity to develop your end of degree/master project.

Job Description

• The Business Analyst Apprentice will join our Printing EMEA Category Support team, focusing on both the Consumer and Commercial customers segments across EMEA markets, with a customer installed based to serve of more than 15 millions and above 100M$ of cost budget every year
• He/She will help the team by providing information, analysis, business tool/solutions and recommendations in support of team efforts.
• He/She will exercise independent judgment within defined parameters

Key responsibilities in in this role are going to be:

• Participate in the elaboration, documentation, analysis and/or validation of innovative business processes, tools/solutions which support the team innovation and optimisation efforts
• Carry out the investigation, design, development, execution, and implementation of data science mini-projects to generate new insights on products, services, technologies, and Customer experience.
• In accordance with plan and team guidance, performs/executes data collection and analysis procedures and data insight visualizations for assigned projects.
• Collects, records, and analyses data using established protocols and processes; communicates findings to other team members for review and feedback.
• Assists in preparation of literature and presentations for peer review, publication, and delivery at senior management level.

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Knowledge and Skills

• Problem solving, analytical thinking, and the ability to work independently
• Understanding of scientific design and data collection methodologies, tools and statistical packages to collect, validate, and analyze datasets (e.g. Excel)
• Good analytical skills, data analysis capabilities
• Good written and verbal communication skills; mastery in English
• Ability to effectively communicate research plans, proposals, and results
• Positive attitude and willingness to learn and contribute in a team setting
• Performs work assigned by others. But Accountable for own work

Impact/Scope

• Collaborates with peers, junior data scientists and engineers, and functional experts
• Typically partners with high-level Individual Contributors.
• Supports projects requiring data science engineering.

Education

• Currently studying a Bachelor's or Master level degree in a STEM (Science, Technology, Engineering, Maths) or Business related domains 
• Specialisations or experiences on data science.
• Customer Experience acumen would be a plus

Benefits

• A Women Network that organizes activities all year long, such as the promotion of STEM vocations among girls.
• Opportunity to learn on an international organization with colleagues coming from all over the world.
• Diverse internal growth and career opportunities.
• Flexible schedule to adapt to Bachelor’s or Master’s degree academic program. Part time or full time.
• Sports centre (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and regular fitness classes such as Yoga, Pilates, etc.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.