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Delivery Lead en Madrid

Descripción del empleo

This is Us.


A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go.


In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us.


The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over.


And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.


Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!



What are we looking for?



Organizational Context.

Within our COO domain, in Spain, we are looking for a Country Delivery Lead, to lead and organise the local Know Your Customer (KYC) processes and tooling and deliver the connection and implementation to the global solution.

KYC mission is to ensure bank-wide compliance with laws and regulations relating to knowing our customers and mitigate the risks of financial, economic crimes and tax offenses.

The Country KYC Delivery Lead reports (hierarchically and functionally) to the Country KYC Lead and is part of the Global Virtual Delivery community.


Your responsibilities.

This role requires experience in operating in a complex environment and profound knowledge of business developments and IT and tooling solutions, within the KYC domain in particular. It combines a client focused attitude with analytical skills and result oriented strategic thinking. Your scope is both local (with your KYC peers as well as IT counterparts) as global (part of the global virtual delivery community and the Global KYC Program). Externally you will also have to coordinate with local IT vendors, if applicable.


Your working environment.

The KYC Delivery Lead is part of the Country KYC organisation as well as integral part of the Global KYC organisation. In your role as KYC Delivery Lead you will report directly to the KYC lead in the COO domain. You are part of virtual community of KYC delivery leads globally.


The Global KYC organisation is a new organisation being built within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem”.

By bringing all KYC related capabilities into one functionally steered organisation (Global KYC) this will support the standardisation of related processes, enhance controls, shared tooling and optimise operations processing across all of the business lines. Helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.


The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions on the area various KYC related regulations (on process, control, tooling, etc.) as well as realising operational excellence. You will be part of managing and supporting the transformation towards this global organisation from your country and as such contribute significantly to the realisation of the One Agile Way of Working methodology within ING.

The main responsibility of the KYC Delivery teams is to design, develop, deliver and maintain the bank wide compliant-by-design KYC Digital Platform, customer journeys, tools, products and services that are either consumed by the end customers or by ING internal customers (both at global and local level); ensuring the platform is embedded in the local environment, while making use of globally provided technologies and process tools such as AI and advanced transaction monitoring. As the Country Delivery Lead you will support the overall purpose and delivery at a local level.

During the design and implementation phase of the Global Digital platform, the Delivery lead also remains responsible for the local KYC solutions.


Your responsibilities.

Specifically, you have the following key responsibilities:

Ensures delivery for Country KYC data and tooling for the full suite of KYC products delivered by the country (incl. local IT solutions build/maintained that support the KYC capability set).
Drive the planning and implementation of the Global Delivery tribe into local planning and handshakes.
Ensure that the (digital) service provided covers the entire range of the KYC processes locally.
Ensures the relevant people/teams operating in the field of KYC, in the country, build and deliver the relevant solutions and processes as specified and agreed with the Global KYC Delivery Tribe. On topics such as Transaction Monitoring, Screening, Risk Classifications and Customer Due Dilligence (CDD).
Drive availability of data needed to complete KYC processes, for Transaction Monitoring, Screening, Risk classification and CDD and help identifying and bridging gaps.
Be a sparring partner for the Country KYC Lead and the Global KYC Delivery Tribe Lead on both content as well as process.
Actively collaborate with the Country CoE and Operations Lead on the Country KYC activities, to ensure effective & efficient process and tooling support/delivery.
Deliver ongoing support for the Country KYC Lead to ensure effective and up to date reporting towards the Country KYC Committee.
Participate as active partner in the Global Delivery Virtual Community to ensure continuous improvement cycles.
Liaison towards the Country IT organisations, on topics such as staffing, solution design and service management, including CDO and Architecture areas.
Highlights opportunities and analyses problems detected; follows up on these matters. Suggests and implements improvements for internal business processes towards Country KYC lead as well as Global Delivery Tribe.
Represents ING towards (external) parties in the context of KYC digital service platforms and innovation, if applicable.
Act as ambassador of the One Agile Way of Working within ING.
Develops and maintains a network within the ING organisation.



Knowledge and expertise required.

As the Country KYC Delivery Lead you:


Are skilled, professionally, knowledgeable and solution oriented.

Have an academic degree.

Have at least 5-10 years of relevant work experience in the financial services industry, preferably within Wholesale / Investment Banking and/or Retail Banking.

Have a vast track record of working in the area of IT and/or Operations, and have a thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces in the area of KYC.

Have proven (IT) Vendor management skills.

Believe in the agile way of working, self-steering teams and empowering of colleagues.

Are able to motivate teams and manage highly skilled individuals.

Are fluent in English speaking and in writing.

Have experience in complex organisations and a bird’s eye view and knowledge of business processes and associated risks.

Are organisationally sensitive, including having experience in stakeholders management.

Have proven communication, convincing and advisory skills with the ability to work at all levels in the organisation (a track record in project management is advantageous).

Excellent planner and organiser.

Are willing and able to travel.

What do we offer?


Join a highly motivated team of professionals with international exposure. Opportunity to work in a dynamic environment, which is rapidly changing on the back of changing client needs, regulatory requirements, operational excellence challenges and funding topics. 


Flexible schedule.

What goes on at ING matters much to us.

But we know that the most important things are outside the office.


Free meals.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.  


Life and health insurance.

For you and all your family (spouse/partner and children).

Free company shuttle.

We take you from Madrid city center to our offices at Las Rozas (and back!).

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And benefit from our pension plan after 2 years with us.


More health, more sports.

Paddle tennis court and lessons available to you.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.



Información extra

Tipo de contrato
Tiempo completo
Carnet de conducir
Carta de motivación

Madrid | Tiempo completo

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