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Plans & Deployments Voice Services en Madrid

Descripción del empleo


Voice & Multimedia Platforms area is in charge of designing, planning and operating Digital Voice platforms that offers user-oriented services for the whole Telefonica footprint. Within Operations area the main purpose is to provide a technical support for troubleshooting any problem or issue that could impact our customers during production phase. From our department we take care of the customers of our operators along with multiple external customer as for example carriers, third providers, vendors and also multinationals.

Oriented to voice and unified communications , we complete the cicle from the very early moment a customer has impact on its services until the problem is solved with guarantees, including problem management procedure and supporting our technology team when platforms evolution is needed.

Following up scheduled work, notifiying our customers, claiming on behalf of our operators and reporting about this process, from Operations team our main objective is to create the best environment for our customers to ensure the best quality of service to be provided.



The mainly mission of this rol is to provide the technical expertise about Planning and Deployment of the Voice and Multimedia Platforms of Telefónica Business Solutions with the objective of making available to the different Businesses, stable, secure, redundant, evolved platforms that guarantee the quality of our clients' services.



  • Planning and Deployment of NGN, SIPTRUNK and UCC Platforms (Upgrades, new Implementations, Migrations, etc ...). Project Coordinator having a role of core about people and activities needed.
  • Demand Management Role of the Platforms managed by Voice & Multimedia Services. Analysis of the current and future resources based on the network & voice traffic evolution, new clients and new services, POCs, etc., delivered by WH and Retail Business.
  • Capacity Management of the NGN, SIPTRUNK and UCC Platforms. Analysis of the HW and SW capacity reports ensuring the stability of the platforms and the analysis of the growth estimate to cover the availability and performance SLAs contracted with our clients.
  • Business Case studies through simulations, which allow analyzing the impact on the traffic network increases or traffic profiles.
  • Deployment of contingency plans that allow network availability and stability in case of unexpected traffic increases.
  • Analysis and answer in operational validations sent by different areas, by mainly architecture area or Competence Center.
  • Planning and provision of network parameters for use by the rest of the units (ranges of IP addresses, VLAN IDs, VRRP ...)
  • Network Configuration parameters that allow stabilizing and improving the performance of the installed equipment.
  • Review, analysis and action on the VPN links for internal use (infrastructure) or access with customers / suppliers / partners.
  • Knowledge and hands-on of new virtualization technologies that allow optimizing budget resources and network availability and flexibility.
  • Supplier Management to examine their resource availability as part of our evolutionary needs, to determine the best solution, etc.
  • RFPs for all deployments and implementation of new resources.
  • Adaptation to new tools necessary for the management of network planning flows.
  • FOAs of the Planning and Deployment team.
  • Automate the deployment and planning processes to achieve best performance and evolution.
  • HW and SW Inventory management in the area and life's cycle of each of them.
  • Knowledge of the area budget and active management in its degree of compliance.
  • Capacity incident and problems Responsible.



Technical Telecommunications Engineering or similar



Communication Protocols: VOIP, SIP,H.323, H.236, H.239, TCP/IP

Network knowledge at any level

International communication



NGN & SIPTRUNK Technology Management

Voice technologies (Oracle SBCs, Broadsoft, CISCO)

VMWARE Technologies Certified

Project Management (PMP, Prince2 or similar)

Team working

Challenging / Customer oriented mind

Self Development and reporting (Desirable)



5 years in managing multi-cultural teams oriented to customers

At least 2 years in voice areas

Technical knowledge in NGN and SIPTRUNK services



Mandatory: Spanish and English (C1)



If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.



We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.

Información extra

Tipo de contrato
Tiempo completo
Tipo de trabajo
Servicios Consultoría IT
Carnet de conducir
Carta de motivación

Madrid | Trabajo consultoría | Tiempo completo

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