Voice & Multimedia Platforms area is in charge of designing, planning and operating Digital Voice platforms that offers user-oriented services for the whole Telefonica footprint. Within Operations area the main purpose is to provide a technical support for troubleshooting any problem or issue that could impact our customers during production phase. From our department we take care of the customers of our operators along with multiple external customer as for example carriers, third providers, vendors and also multinationals.
Oriented to voice and unified communications , we complete the cicle from the very early moment a customer has impact on its services until the problem is solved with guarantees, including problem management procedure and supporting our technology team when platforms evolution is needed.
Following up scheduled work, notifiying our customers, claiming on behalf of our operators and reporting about this process, from Operations team our main objective is to create the best environment for our customers to ensure the best quality of service to be provided.
The mainly mission of this rol is to provide the technical expertise about Planning and Deployment of the Voice and Multimedia Platforms of Telefónica Business Solutions with the objective of making available to the different Businesses, stable, secure, redundant, evolved platforms that guarantee the quality of our clients' services.
Technical Telecommunications Engineering or similar
Communication Protocols: VOIP, SIP,H.323, H.236, H.239, TCP/IP
Network knowledge at any level
NGN & SIPTRUNK Technology Management
Voice technologies (Oracle SBCs, Broadsoft, CISCO)
VMWARE Technologies Certified
Project Management (PMP, Prince2 or similar)
Challenging / Customer oriented mind
Self Development and reporting (Desirable)
5 years in managing multi-cultural teams oriented to customers
At least 2 years in voice areas
Technical knowledge in NGN and SIPTRUNK services
Mandatory: Spanish and English (C1)
If you join Telefónica
You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.
Telefonica is committed to the new working ways. Under our proposition “Disconnect to Reconnect” we have applied the Digital Disconnection.
We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.
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