Technical Field Specialist en Sant Cugat del Vallès

We are looking for a Technical Field Specialist (f/m) for our GSS organization.

Responsibilities:

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
• Integrate technical knowledge and business understanding to create. solutions for customers.
• Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Apply HP solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build and maintain strong relationship up to senior management level in assigned accounts.
• Design and deliver support solutions using specific industry knowledge and expertise.
• Assist in managing delivery of industry support solutions.
• Lead Customer Expectation management as part of escalation process.
• Lead cross-team or large programs/projects.
• Coach or guide junior consultants.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field)
• 5- 7 years working experience as a field service engineer/specialist (ideally in GSS)

Knowledge and Skills:

• Thorough knowledge of HP GSS products and services offerings, HP organization, competition, third party products and market trends.
• Broad knowledge of corporate organization, job, and policies in GSS
• Comprehensive business, technical or functional knowledge at an expert level.
• Communicate tactfully with diplomacy up to senior management levels within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
• Fluent in English and German
• Travel more than 50%

Interested? Then apply online via our Workday tool.