Technical Field Specialist en Sant Cugat del Vallès

Descripción del empleo

We are looking for a Technical Field Specialist (f/m) for our GSS organization.

Responsibilities:

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
  • Integrate technical knowledge and business understanding to create. solutions for customers.
  • Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Apply HP solutions to meet highly complex customer needs.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build and maintain strong relationship up to senior management level in assigned accounts.
  • Design and deliver support solutions using specific industry knowledge and expertise.
  • Assist in managing delivery of industry support solutions.
  • Lead Customer Expectation management as part of escalation process.
  • Lead cross-team or large programs/projects.
  • Coach or guide junior consultants.

Education and Experience Required:

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5- 7 years working experience as a field service engineer/specialist (ideally in GSS)

Knowledge and Skills:

  • Thorough knowledge of HP GSS products and services offerings, HP organization, competition, third party products and market trends.
  • Broad knowledge of corporate organization, job, and policies in GSS
  • Comprehensive business, technical or functional knowledge at an expert level.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
  • Fluent in English and German
  • Travel more than 50%

Interested? Then apply online via our Workday tool.

Información extra

Status
Activa
Localización
Sant Cugat del Vallès
Publicado el
12-02-2020
Tipo de trabajo
Ingeniería
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
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