3D Printing Market Development Advanced Technical Consultant (ATC) en Sant Cugat del Vallès

A new graduate with enthusiasm around 3D Printing / Rapid Prototyping / Additive Manufacturing applications and printer operation. Technical background is also a key requirement to be able to lead discussions with our R&D team to incorporate inputs or develop solutions for our customers.

Working with multiple teams and organizations, the candidates have to be able to negotiate and influence them to get good alignment of the strategies and plan, and be able to communicate and deploy to the different stakeholders. Good balance of a good business judgment with technical knowledge is key to get a successful delivery of this role.

Description/ Key Duties and Responsibilities:

• As Multi Jet Fusion ATC (Advanced Technical Consultant), she/he will participate / lead activities to execute the 3D Printing Deployment Plan (pre-sales TCs, channel partners, end users). This role includes different areas as channel partner application training, participation in Open Houses, end-customer application trainings.
• To participate in pre-sales activities: trade shows, channel partners open houses, Reseller Events. Lead 3D Printing technology knowledge sessions capturing new ideas to be referred to the GBU into current products or under development.
• To lead the technical validation of our solutions, participating in the technical evaluation of the customer requirements, captured, documented and prioritized with Ops/Labs, and to deploy new systems / solutions to the end user.
• To help sales identify new business opportunities for MJF; coordinate activities with the back-end support team to evaluate feasibility and communication back to sales managers and partners.
• To potentiate and follow up current install base usage growth through CDP (Customer Development Program), will accompany customers identified by Region to adopt MJF technology on their production environment.
• To participate in post-sales critical customer escalations / on-site visits to optimize printer performance to end customer workflow, ensuring at the same time that the end-customer acquires this printer knowledge.
• He/she will strongly interact with Marketing/Sales team, Channel Partners and end-users to enable future fixes to reported issues / enhancements / customizations.

Job Requirements:

• This job requires very frequent traveling, especially around the Intro Time and Stabilization, in order to ensure the Knowledge Deployment to the Sales team, pre-sales TCs, channel partners, and end-customers.
• Bachelor's (or upper) Degree in Engineering discipline, preferred mechanical/plastic engineer.
• Superior customer focus
• Solid Technical Background

Qualifications:

• Proficient in System Workflows, End User applications: CAD/CAM applications, part post-processing processes.
• Solid Prototyping / Design Process and / or manufacturing process Technical Expertise, able to analyze and customizes workflow proposal to fit customer needs.
• Printing SW Solutions Technical Expertise: Able to understand compatibility between HP and other industry solution in the market and make recommendation that fits in the existing customers printing environment. Capability of diagnostic and recommends on a printing system (HW&SW) perspective
• Strong analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues
• Strong Team Building: Able to build rapport with channel partners so that new ideas can be accepted smoothly; and to give/receive open and honest feedback in a positive attitude.
• Excellent Communication: On top of fluent verbal and writing English, capable of defining detailed technical action plans and to manage the communication strategy to end-users, ensuring engagement and approval from their side. Solid and demonstrated presentation skills.
• Strong Project Management
• Ability to help sales build an ROI for technology/solution comparisons to MJF. Must understand all processes surrounding both MJF and competing technologies
• Able to recognize opportunities for unusual nontraditional solutions to old problems customers don’t even know they have
• Proficient (written, spoken) in English

Job Level: Graduate

Location: Sant Cugat

Hiring Manager: Josep María Río