Head of Seller Services, Hardlines Spain

Job Description
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to become Earth’s most customer-centric company. Amazon aspires to offer customers around the globe the largest selection through its unique combination of being a Retailer and providing a Marketplace solution for third-party Sellers. As of 2018, third-party Sellers accounted for 58% of total sales on Amazon worldwide, with Hardlines representing the largest share of business.

Amazon is looking for a smart, team-oriented, highly analytical leader to join as Head of Seller Services for Hardlines in Spain. The Hardlines product family includes categories such as Consumer Electronics, Home, Kitchen, and Sports (to name a few). Your core role will be to manage and help drive the financial performance, growth, long-term plan, Seller experience and Customer experience of the Seller Services Hardlines Business in Spain. This role is based in our Madrid office and reports into the Head of Seller Services for Spain, and works closely with peers from across the EU.

Key responsibilities of the role:
P&L management
· Accountable for the Hardlines Seller Services business performance in Spain, towards both Seller Services and Retail stakeholders. Understands and manages performance against all elements of the Seller Services P&L, acting on both direct levers under his/her control (e.g. recruitment of new sellers) and indirect levers under others' control but still impacting the local Seller Services P&L.
· Manage the Seller Services Hardlines financial planning processes, and own business reviews for Hardlines, participating in reviews at country and EU level.

Business Plan
· Implement strategies that drive financial results and accelerate Hardlines growth.
· Audit Selling Partner and Customer experience related to Seller Services and create mechanisms to help identify key behaviors and pain points. Use insights from this process to drive improvements through direct and supporting/external teams.
· Manage projects or programs on an ongoing basis that impact the broader Seller Services business, potentially beyond Hardlines and/or Spain.

Business Operations
· Set, align and audit operational goals across functions/programs (inputs, metrics, process improvements) and translate them into actionable plans.
Seller Management
· Support the overall third-party Seller strategy for Hardlines, and oversee its execution, managing the approach with the largest Sellers.
· Serve as an escalation point for Seller issues and coach his/her team on important Seller-related topics.

People Leadership
· Manage both managers and individual contributors in charge of key Seller Services functions including Category Merchant Management, Account Management, and Direct Sales Recruitment.
· Anticipate future people requirements, build plans to develop the required skills, and hire top talent.

· The ability to think strategically and drive the detailed execution of initiatives
· Strong analytical skills with the ability and appetite to get deep into the data when required
· Strong people management skills
· Experience of managing and developing a high performance team
· Experience in management consulting / product/ operations / sales management
· Highly organised and results oriented
· Strong written and verbal communication skills
· Ability to interact with and influence senior Amazon leaders

· MBA from top tier institute preferred
· Experience in e-commerce is advantageous