Fleet Operations Manager

Fleet Operations Manager AMZL

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!

We are looking for a Fleet Operations Manager who will be responsible for ensuring that capacity and quality of vehicles is matching last mile business demands and will play a vital role in advancing Amazon’s unique culture.

Key functions for the role include:
· Work closely with delivery stations and operations to identify and consolidate demand in order to ensure that resources and vehicle capacity meet business requirements
· Develop demand forecasts for fleet resources in cooperation with in-country operations and finance
· Monitor vehicle pool and pipeline to ensure sufficient capacity is available on a daily basis and support stations to resolve shortfalls effectively
· Manage the relationship with 3rd parties and ensure that their performance meets agreed service standards
· Ensure that delivery orders are executed on time in full and in line with highest quality standards
· Improve driver's experience and engagement
· Support the development of new value added services

· Bachelor’s degree
· 5+ years of experience in the logistics industry
· Experience in working with and managing 3rd parties and a history of developing strong, value-add partnerships
· Experience influencing and interacting with cross-functional teams
· Strong analytical skills combined with excellent communications skills and a high bar for accuracy and detail.
· Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
· Ability to handle and prioritize when presented with a high volume of engagements
· Excellent communication skills (verbal & written) in English, Spanish and Italian
· Willingness to travel
· Confident and skilled in using Microsoft Office applications (Outlook, Excel, Word).

· Master's Degree
· Experience of new business development, vendor management, account management
· Experience in contract negotiation is a plus
· Background in mobility services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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