Care Center Indigo Remote Support Engineer (f/m) with German language skills

We are looking for an Indigo EMEA Care Center Remote Service Engineer (RSE).

Responsibilities:

• Apply technical knowledge to operate in the Indigo area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• May provide technical consulting during contract renewal discussions.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.
• Manage small projects/programs in the team.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field)
• 5-10 years working experience in related fields desired (ideally Indigo)

Knowledge and Skills:

• Broad knowledge of HP (Indigo) products and services offerings.
• Comprehensive business, technical, or functional knowledge (ideally in Indigo area).
• Well versed in core technical competencies (OS, networking, core HP applications).
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills.
• Fluent in German and English