Graduate Business Support Engineer

HP Online Store is a leading online team that has the charter of not only to offer a personalized purchase experience to all the HP customers, but also to act as a platform to show the last products and services offered by HP Inc.

We are seeking a high level Business Support Engineer to join our EMEA HP Store team. The successful candidate would be expected to solve common and complex technical business issues and recommend appropriate solutions. With the ability to work on problems of diverse complexity and scope and may act as a team or project leader providing direction to team activities.

Responsibilities

• Technical Support:

• Provide technical advice in first and 2nd level support to users on IT systems of the e-commerce environment.
• Log cases in tracking system to ensure tracking of every incident.
• Follow up with logged incidents to IT departments until case closure, upon requestor’s confirmation.
• Manage escalations and follow up with different IT systems specialists (IT asset owner).
• Report on Frequently Asked cases monthly and evaluate the need to enhance systems.
• Part of the Change Request/Enhancement request chain of proposals for future e- commerce store functionality releases.
• Write training materials for frequently requested case types to support user trainings.

• Business Analysis:
  • Contribute to documenting user stories in new web pages/functionality developments.
  • Contribute to writing test scripts.
  • Assist with translating new web functionalities in different languages.
• Testing of European HP Shopping web sites:
  • Test new releases before moving to production (agile testing).
  • Report on bugs; document and request support appropriately to development teams.
  • Test final releases upon moving into production (frequently out of working hours).

Education and Experience Required

• Technical degree, ideally in engineering or computer science.  HTML, JavaScript, CSS or SQL knowledge is a plus.
• Activities are European based, excellent English command is a must. Other European languages will be a plus.
• Experience in the digital/e-Commerce industry.
• Strong initiative, problem solving, priority setting, and collaboration skills.
• High level of initiative and integrity. Possess creative ability, credibility and self-confidence.
• Experience in working with decentralized stakeholders around the globe.
• Experience in organizing and effectively handling virtual meetings and virtual workstreams.
• Team player.
• Analytical person
• Written and verbal communication in English.

About HP

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as: blended reality technology, 3D printing, multi-function printing, Ink in the office, tablets, phablets, notebooks and mobile workstations.

What do we offer?

Due to extensive social benefits, flexible working hours, a competitive salary and shared values, HP is one of the world´s most attractive employer. We make equal opportunities, the achievement of work-life balance and constantly career options our goals.

Interested? Apply right now directly via our Job Portal.

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As a standard part of our hiring process we conduct candidate screenings including CV and education checks

Entity Code: F9

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