Operations Administrative

At Amazon we're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

Are you interested in supporting to develop, improve, and expand Amazon's ultra-fast (1- & 2-hour) and grocery delivery service? Are you passionate about helping other to solve problems, to improve the status-quo, and to serve customers? Are you also excited about partnering with external key accounts and stakeholders to enable them being successful? Our Global Specialty Fulfillment Delivery Team is looking for a LMDM Operations Administrative who provides support to the Last Mile Delivery management (LMDM) team in a variety of tasks. What is Global Specialty Fulfillment you ask? Well, if you need something fast or in a scheduled window from Amazon, we're the group to get it to you.

In this role, you will help drive a positive, productive, and engaged Delivery Service Providers (DSP) base by supporting the team in several tasks:
• Driving a positive and engaged DSP base by participating in meetings and communicating with their local key account managers and dispatch supervisors.
• Supporting LMDM team with login creations, access rights, and management of DSP credentials.
• Assisting DSPs with tools and reports including guiding them through self-service options, when applicable and submitting trouble tickets on their behalf, if needed as well as clearing trouble tickets.
• Supporting sites with day-to-day tasks and operational guidance associated to DSPs.
• Partnering with LMDM managers and DSPs to help drive productivity, quality, and safety including coaching and corrective action, recommendations.
• Help DSPs tackle and sort day to day issues, and ensure they are in the best position to provide the service by having access and knowledge of Amazon tools.
• Ability to learn and navigate internal Amazon systems as resources to execute overall job duties.
• The role will require approx. 20% traveling and onsite presence in FCs.

• High School diploma or equivalent
• Administrative experience such as data entry, managing data driven reporting, or ownership of detailed processes
• Extensive Computer experience, specifically with the Microsoft Office suite (Excel, PowerPoint, Word)
• Strong organizational skills
• Excellent oral and written communication skills (Spanish and English)
• Must be able to work independently, seek answers when help is needed, and motivated to seek out additional tasks for completion
• Ability to quickly pick up new software and tools

• Bachelor’s Degree or equivalent post-secondary degree
• Ability to multi-task and manage details of different processes efficiently in a fast paced environment