Customer Onboarding & Customer in life IT Area Lead en Madrid

Rubik'sCube, a 3-D combination puzzle, was invented in 1974 by Hungarian sculptor andprofessor of architecture Ernő Rubik. Ernő realized that if each of the blocksrevolved around a rounded center, they could move freely, without breaking orlosing the cube shape.

We are working on a transformationprogramme that  will unite ING Retail businesses in four Challengercountries – Spain, Italy, France, and the Czech Republic– onto one advanceddigital platform serving more than six million customers: this is what we callthe Rubik platform.

Werely on new technologies extracting the greatest functionality from each ofthem, with Agile Methodology, in an international environment where theofficial language is English, and where there is only room for colleagues whoare as good at working with people as with machines.

Thereare 43,252,003,274,489,856,000 possible positions in the Rubik's cube, but onlyby choosing the right ones in each moment leads you to the desired solution ofthe puzzle.

Welook for people who are passionate about algorithms and technologicalchallenges to help us push the squares of our cube and discover optimalmovements that we could never even have imagined. We know that you could takeoff all the stickers and put them back, making it look like it's finished...but we don’t do things like this. We want people concerned about clean code,scalability, code testing... and lazy, very lazy, who want to automateeverything to never have to do it again ;)

Ifyou like what you’ve read so far, go warm up your hands as we tell you more!

Your role and work environment

You are responsible for the IT maturity of multiple IT chapters in a Tribe, encourage knowledge sharing amongst and between engineers in the respective squads and teams and place a great deal of value on creating an atmosphere in which everyone feels appreciated and heard, and above all in which everyone can take pleasure in their work. You provide input for determining the IT strategy and applies that strategy to the chapters in the Tribe. In this process, you primarily focus on the question of which developments and improvements are needed for your squads/teams.

Your key responsibilities

As an IT Area Lead you:

Create and safeguard the 'new' culture.

Contribute to good cooperation within your area of support.

Have an active role in enabling the culture change. You are an ambassador for culture change and a role model in terms of the new way of working: from 'an organization talking' to 'an organization doing'.

Facilitate insights and actions from IT Chapter Leads to develop individuals and teams and maintain a high level of performance. 

Achieve and manage of IT maturity: responsibility for the IT Chapter Leads and the implementation of the strategic IT agenda within his/her area of support.

Have explicit responsibility for the overall IT maturity in your area of support. Translate the ‘how’ from the IT Lead strategy into the applications for the Tribe. Are highly proficient at identifying market trends that may impact the way of working of IT professionals, and able to adopt and implement these trends. Are the driving force behind IT improvements.              

Develop and facilitate in the hierarchical line.

Encourage IT Chapter Leads to continuously develop themselves, both personally and within their area of expertise, so they stay up-to-date in their field at all times.

Discuss with the IT Chapter Leads the high-level development needs for the engineers and, where needed, takes actions to better facilitate engineers in accomplishing their mission.

Responsible for:

Assisting the Tribe Lead of the retail organization in the leadership of the tribe.

Ensuring the delivery of the IT-solutions required for the success of the tribe in order to offer an easy, safe and reliable digital platform, paying attention to the performance of the platform to avoid impacts on the customer experience.

Ensuring the fulfillment of all non-functional requirements (e.g. availability, performance, security, compliance, …) of all IT systems belonging to the tribe(s) on behalf of the TL.

Building the capabilities and maturity of the IT professionals in the IT chapters through the Chapter Leads (CL).

Managing the relevant stakeholders and parties.

Managing integration of the relevant units of the group (e.g. IPC, KYC, Unite, Tech PL, Tech RO, etc.) to leverage their capabilities and orchestrate the service consumption.

Accountability as IT Custodian at tribe level.

Ownership of application related infrastructure assets of the tribe.

Transforming the Tech strategy (group and local level) to the tribe level and driving the implementation.

Contributing to ING’s global initiatives.

Contributing as a member of the Tech Management Team to the overall development and growth of the Tech domain.

We are looking for

A leader of our Orange Code culture displaying the following behaviours:

Being inspiring and exude energy and passion.

Having the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs and situations.

Having keen IT market focus: passion for major trends in the way of working including, for example, Lean IT, continuous delivery, cloud processes, etc.

Having excellent problem-solving skills and passion for and the ability to redesigning processes that would otherwise pose an impediment to the organization; have the ability to structure issues and make major problems surmountable.

Having a strong organizational sensitivity and the ability to understand and take into account the underlying issues, opportunities and dynamics of the cross-border organization.

Being focused on collaboration: have the ability to put aside own 'ego' in the interests of achieving the best results; helping others to be successful.

Being able to achieve optimum results by empowering teams and giving them responsibility, while challenging them and keeping them 'on the ball'.

Basing management on facts and data (both in day-to-day management and in determining strategic direction).

Encouraging people to realize their potential.

Having a continuous improvement mindset.

Experience in developing and implementing IT policy.

Proven track record and technical skills

IT education background and a Master’s degree.

Management experience in an Agile organization.

Experience in functional management (output management).

Experience with strategic assignments and major changes.

Experience in planning and implementation of changes.

Excellent analytical skills.

Excellent oral and written English skills.

Ability to work on an international level.

Contribute to the ING transformation.

Your work environment

The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.

You will work in close connection with an international network of colleagues and leaders.

You will help us solve our puzzle… So, what do we offer you?

Restaurant card – We think it’s better with a full stomach.

Medical and dental insurance for you, your partner and children – We take care of you.

Life insurance.

Corporate bus – From Moncloa and Pinar de Las Rozas.

After six months: access to employee conditions in banking products.

Having technical issues?

If you have any technical issues applying through the website, please get in contact with  tengotalento@ing.com including in the subject “Reference: “the name of the position that are you applying for”.