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Regional Customer Support Manager en Barcelona

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Our company is a hyperlocal marketplace featuring the most trendy places in each city and delivering its products in less than 45 mins.

Lo que vas a hacer

  • Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
  • Create a culture and processes which achieve the business goals and objectives with regards to their customer service
  • Coordinate the operation of the assigned Live Ops hubs
  • Reduction of the cost to serve
  • Empower and Engage the Live Ops Heroes Team (internal and outsourced)
  • Act as the Voice of the Customer across the organization.
  • Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
  • Ensure effective utilization of resources in line with service specifications, working with, or being responsible for outsourced teams to plan the required resource in conjunction with business objectives and service level agreements.
  • Continually develop improvements and embed successful change projects.
  • Drive quality and consistency

Qué ofrecemos

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Social benefits (such as fresh fruit every day, free lunches from our yummy partners once a week, beers on Fridays, Culture Days every 6 weeks, the best coffee machine in the world,...)
  • Private Health Insurance
  • Gym membership discounts
  • Team building activities
  • International and talented team, used to working in a fast paced and vibrant way!!

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos
  • Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures Create a culture and processes which achieve the business goals and objectives with regards to their customer serv
  • Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
  • Proven Management and/or relationship management experience at a senior, strategic level role.
  • Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
  • Able to interpret MI/BI and develop strategy and make recommendations.
  • Demonstrate ability to motivate and communicate with others at all levels
  • Influential relationships skills at all. Able to use these relationships to deliver service improvements
  • Excellent communication and negotiation skills.
  • Able to adapt and succeed in a changing environment
  • Evidence of well-developed leadership skills

Solicitar

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Información extra

Estudios requeridos
Universidad, Máster, Otros
Localización
Barcelona
Horas a la semana
32 - 40
Tipo de contrato
Tiempo completo
Responsable de
We are looking for a talented Regional Customer Support Manager to join our amazing Headquarters in Barcelona.
Tipo de trabajo
Comercial / Ventas, Jefe de Equipo
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Español

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