HP Academy: DaaS Bussines support analyst

The HP Inc CS (Customer Support & Services) EMEA organization is managing customer support & services delivery for HP Inc consumer & commercial product categories. The organization is aimed at making support and services delivery a competitive advantage for HP Inc, by:

• Innovating in the way we support our customers and our channel partners
• improving in product quality & warranty cost
• Enabling Services business growth

In the past year, the PC Services business (also known as “Device as a Service” or DaaS) has become a strategic pillar for HP Inc beyond hardware and transactional sales. Computing and Printing Services is a growing market (25% CAGR) with a WW TAM of 24B$ and therefore constitutes a very attractive opportunity for HP Inc.

The PC Services Delivery group within CS EMEA organization is accountable and responsible for the Delivery of those DaaS services, primarily sold to CEP (Corporate Enterprise and Public Sector) customers.

Within that group, the Business Support team is responsible to enable the framework to manage the financials and performance of the different deals, provide reporting and analytics to support operations and decision making and support deal Transition activities

Responsibilities:

1. Works as part of a project team to plan and deliver project tasks as per scope/budget
2. Coordinates project financials

3. Manages stakeholder relationships

4. Leads project team, internal and external resources, within a predefined project area

5. Participate and complete all training and development components of the Graduate Program

Education and Experience Required:

• Associate degree or equivalent.
• 1+ years in project leadership role or in like roles/businesses.
• Working knowledge of Excel, Databases and basic programing tools/technologies

  Knowledge and Skills:

• Demonstrates basic knowledge of project administration, client relations, IT industry, accounting, and time recording/effort tracking.
• Demonstrates basic knowledge of project management methods and tools.
• Participates in the Services PM Profession community.
• On a development plan to build project management skills.
• Good communication and presentation skills
• Fluent in major English and European languages: French, Italian, German, Spanish