Business Relationship Analyst

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Role Summary:

The Business Relationship Analyst to the Chief Information Office (CIO) Global Service Delivery team is responsible for managing and executing service delivery activities, focusing on the IQVIA Central Europe and Eastern Europe (CESE) Regional Business Units (RBUs) demands and requests. Proactively serving as their trusted advisor for IT related matters and functioning as the key IT contact for business stakeholders in Spain, Portugal, Greece and other countries on demand.

The key responsibilities include:

• Ensuring that IT has a solid understanding of business needs and business value drivers
• Organizing regular meetings or active engagement with business stakeholders on IT KPIs, technology roadmaps and major issue escalations
• Assisting in the identification, prioritization and execution of CIO projects
• Collaborating with CIO functions to align with company’s growth strategy and RBU business priorities
• Advocating IT solutions aligned with the CIO global standards and
• Contributing to the continual improvement of IT services and best user experience.
• Managing SDM projects where necessary

Reporting to the CIO Business Partner (BP)/IT Director based in Austria, the role will be part of a regional IT Service Delivery team. The team consists of a group of Service Delivery experts, accountable for supporting the entire CESE region.

The ability to communicate directionally and effectively with the business and IT stakeholders is a key expectation of this role.

Primary Accountabilities:

• Focus on the regional Production hub(s): (ratio: 55%)
  • Position as the dedicated resource for the named business offerings/services within the regional scope
  • Identify services which can be migrated/consolidated and/or moved to one of our European Data Centers

• Manage business demands / queries / projects in these areas:
  • Key business system implementation and upgrades of Production Systems (ratio: 20%)
  • Client / Internal audits (ratio: 5%)
  • Business continuity / disaster recovery (DR) (ratio: 5%)

• Function as the IT Ambassador to CIO Services: (ratio: 15%)
  • Promotor of IT services, process, roles and procedures to the business
  • Service definition/onboarding – importance hierarchy
  • Service level requirement – OLA standard & specific
  • Service level monitoring and reporting scorecards / KPI
  • Maintain a detailed knowledge of key CIO services
  • Critical issues business escalations; act quickly to manage urgent issues and champion them until resolution, escalating when required.
  • Participating in regular business operational meetings

Role Requirements:

• MSc/BSc degree in MIS, Computer Science, Engineering or equivalent is preferred; minimum 4 years of related experience; or equivalent combination of education and experience is preferred
• Previous experience in a Service Delivery Management/Business Relationship Analyst role is preferred
• Excellent communication skills, both written and oral in English
• Strong personal presence and discipline
• Strong experience in IT project management desired
• ITIL v3 knowledge and experience, certification desired
• In addition to broad technical expertise in IT (end user computing, cloud and information security), understanding of financial basics and good business acumen
• Dedicated to meeting and exceeding customer expectations
• Skilled at working effectively with cross functional teams in a matrix organization
• Resilient and able to remain calm and positive under pressure and when dealing with ambiguity
• Mature, credible, and comfortable in dealing with internal customers and stakeholders.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.