AV Support Technician

Amazon's Meeting and Events group is looking for best-in-class AV support technician.
You will provide quality AV support services to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.
The successful AV Support Technician will be customer focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of high importance requests and ambiguity. They will be committed, flexible, willing to travel, and have demonstrated the ability to maintain high levels of productivity with minimal supervision. They will demonstrate strong initiative and have the ability to learn quickly.

Purpose of the Job:
This is a hands on AV support position so the successful individual will be required to find solutions for basic to complex problems, implement new and challenging standards whilst holding to the highest bar with regards to quality and technical expertise. The ability to build productive relationships with colleagues at remote sites around the world will make you successful in this role as will patience and a sense of humour.
This position requires hands-on experience across a wide AV scope. From Corporate AV infrastructure (hardware and software), Event Support, Video conferencing technologies (Cisco) Presentation/Video technologies (Crestron, Extron), Audio technologies (Biamp, Sure) plus general IT/Networking knowledge related to AV infrastructure and software applications.

Key Responsibilities:

· Support and knowledge of corporate AV/VC systems
· Conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation of video projectors, VTC endpoints, audio systems and their components, telephones, document cameras, and other miscellaneous AV related equipment or cabling.
· AV/VC Conference room operation, configuration and troubleshooting including CISCO VC, Video/Audio routing and Conference room control technology.
· Event Support, setting up cameras, audio and vision mixers, mics and speakers
· Analyze then establish new AV/VC processes and/or improve existing processes, to bring efficiency, productivity, and positive experiences to the Client’s awareness.
· Properly and safely load and transport conference/AV equipment between rooms and buildings if required.
· Promptly report all needed equipment/conference room repairs and ensure preventive maintenance is performed.
· Professional, discrete and service-minded communication with customers and co-workers in all modes: telephone, email, instant message, text or in person.
· Provide white glove AV meeting support.
· Work effectively and productively with all AV team members.
· Work professionally with all levels of the organization.
· Ensure AV room cleanliness in conjunction with Building Operations.
· Practice active customer service, with exceptional customer follow-through.
· Exhibit attention to detail in all activities.
· Provide productive feedback and process improvement ideas to the team.
· This can be a very physically active job; employee must be able to lift 22.5kg (50lbs) and move equipment multiple times per day, be comfortable standing and/or walking frequently, and practice good safety habits.

· Excellent customer service skills.
· Strong knowledge of a range of AV equipment.
· VC knowledge, will have extensive experience of video conferencing, will have a thorough knowledge of audio visual equipment, Cisco/Tandberg/Polycom conferencing equipment, LCD / plasma monitor technologies / display devices, and a high competency level of computer systems.
· Excellent fault finding skills.
· Positive, ‘can do’ attitude with a friendly and personable demeanour.
· Excellent communication (oral and written), interpersonal, organizational and presentation skills.
· Excellent organizational skills with the ability to multitask and attention to detail.
· Responsible for coordinating and planning event delivery in presentation rooms on site.
· Ensure that reporting facilities are in place so that fault failures and equipment maintenance are recorded.

· Ideally you will be degree educated and hold professional qualification relating to AV or IT technologies and be able to meet the basic qualification requirements.