Location Services Analyst - Madrid

Execute services in areas of responsibility for a small to moderate size location/across small number of smaller locations & may oversee the work of team members. Scope may include wide range of Workplace Solutions customer services activities, delivered at a location/across multiple locations. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support & other location services. Independently carry out routine tasks according to guidelines and/or under supervision.

Talent Segment: Workplace Management & Service Solutions

 

Key Responsibilities

Overall

·       Provide leadership and direction in matters related to facility operations and scope/quality of services

·       Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

·       Provide leadership, direction, development and employee supervision within the areas of responsibility

·       Manage relations with internal leadership and stakeholders

·       Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

·       Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction

·       Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements

·       Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations

·       Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules

·       Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

·       May perform administrative duties according to location guidelines.

·       May conduct quality assurance checks to ensure service standards are being met.

·       May oversee and assist with integration of new joiners.

·       May carry out instructions for security, fire, health and safety and maintain records.

·       May act as a point of contact for the landlord or external providers and manage regular contract relationships.

·       May be single point of contact for Workplace Solutions in a specific location.

·       May support the day to day management of a Workplace Solutions commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.

·       May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.

·       May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.

·       May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)

·       May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.

·       May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

·       May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).

·       May provide basic technical support for standard office equipment (e.g., copiers and printers).

·       May provide support related to on-site catering and liaise with Event Planner(s).

·       May manage operations of communication center/switchboard on a daily basis.

·       May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

·       May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.

·       May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

·       Problem-solve by drawing on knowledge of other departments utilizing network of contacts.

·       Act as a resource for questions from workgroup and customers.

·       Prepare daily, weekly, and monthly reports associated with the office or workgroup.

·       May provide input for the performance review process.

·       May be involved in actions related to programs or projects

 

Career Level Expectations

Complexity

·       Requires analysis and solving of lower-complexity problems.

·       Interaction is with peers within Accenture before updating supervisors.  Likely has limited exposure with clients and/or Accenture management.

Authority

·       Requires moderate level of instruction on daily work tasks and detailed instructions on new assignments

Impact or Decision Impact

·       Decisions impact own work and may impact the work of others

Scope

·       Individual contributor as a part of a team, with a focused scope of work