Corporate Security System Admin - CCTV

The Security Systems Administrator will provide Tier 2 operational support to Accenture’s enterprise video management system and architecture to support the global life safety and security program.  The Admin will own and manage issues that have been escalated from Tier 1 level, directly in support of newly configured server environments.

 

Key Responsibilities

Overall

·       Monitor support requests per defined processes and demonstrate a customer focused mindset

·       Act as a global Video Management System expert

·       Work with and support local Workplace safety and security teams

·       Manage version upgrades, patching, change management, hardware configuration updates and governance

·       Manage issues relating to day to day operations - maintenance and support

o   Reactive support activities, ticket triage, escalations, etc.

o   Application related issues (impacting an individual asset, single site or multiple sites, with limited impact to core business activities)

·       Day to day monitoring of activities within a specific site or region including CCTV, and event driven alarm related activities

·       Application related issue (impacting day to day core business activities and/or multiple sites)

·       Assisting the upgrade of thick client installations.

·       Support planned system health checks, routine maintenance of the VMS system and associated applications

·       Regular review of system performance and system events

·       Checking the status of security hardware

·       Regular system reporting

·       Health checks of server hardware

·       Liaise with local integrators

·       Understand, adhere to and advocate Accenture’s Life Safety and Asset Protection Standards

·       Support and/or lead projects within the global Workplace Protective Services team as required

·       Establish and maintain internal and external relationships with stakeholders

·       Understand Accenture’s access architecture

·       Identify opportunities for program and standards improvements

 

Software/firmware upgrades

·       OS patching on a monthly basis (or as agreed by the clients IT department)

·       Testing of version upgrades and Service Pack installations in the test environment

·       Flagging any issues discovered including impact on 3rd party connected services

·       Installing approved version upgrades and Service Packs in the live and environment

·       Assisting with firmware upgrades of field devices (Carried out by local integrator)

·       Upgrading of VM servers

Educational Level	High School Diploma/GED (±11 years)
Educational Qualification	Good to have ·       Some College/Military Service or Certificates around Life Safety and Security
·       Certifications ·       Supervisory Experience
Skills & Work Experience	Must have ·       Experience with Enterprise Security Systems ·       Extensive experience with SQL databases and Active Directory ·       Excellent Attention to detail ·       Experience with ticketing systems ·       Able to assess reported issues and rectify ·       Excellent communication skills to peers and clients ·       3 + years: Providing end user support ·       Experience configuring IP HD camera’s, POE and POE + Switches ·       5 + years experience in physical security ·       Knowledge and experience with general IT architecture ·       Strong interpersonal and customer relationship skills ·       Strong leadership and motivational skills ·       Excellent problem solving and decision making skills ·       Given the global nature of the role, flexible with non-standard working hours for conference calls ·       Knowledge of the Microsoft office products Inc. Excel, Outlook, Skype
Good to have NVR experience including Storage configuration, event log reviews, system patching and camera stream settings Solid oral and written skills Ability to multitask priorities
Other requirements (if any, please specify such as overtime etc.)	·       Occasional after hours support, will be required ·       Rotating weekend hours (~every 6 weeks), will be required