Senior Engineer, Service Delivery (f/m)Senior Engineer, Service Delivery (f/m)

Senior Engineer, Service Delivery (f/m)

Madrid, Spain

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Delivery Engineer in Madrid.

Key Responsibilities

• Installs Dell EMC software products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
• Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Trains customer personnel when authorized by Deploy Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor where possible and assists or presents training development environments to peers, customers and other organizations
• Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.
• Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.
• Seeks advice or assistance from Deploy management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with Dell EMC CS or Deploy colleagues to ensure effective resolution of technical issues encountered during implementations.

SKILLS

• High level of experience with EMC Data Protection Solutions; Avamar, Networker and DD as must-haves
• Proficiency in hardware, software and/or operating systems environments.
• Ability to influence others to achieve results.
• Excellent time and Organizational skills, problem solving skills, customer focused.
• Very good English and Spanish language skills (written and verbal)
• Communication and interpersonal skills

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you have what it takes to bring innovative new products and services to life in collaboration with world-class experts, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell . ​

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Job Family: Professional-Services Engineering Job ID: R77330