DANISH L1 Customer Support Agents - Barcelona

SELLBYTEL Group

Our Company SELLBYTEL Group is now looking for Danish Customer Advisors for our customer leader in the technological sector (computers, laptop, PDA’s, telecommunication, entertainment …). This team will be delivering sales support to final customers while providing the best quality on customer care on those markets.

Main tasks

-Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level

Otro

Sin especificar

Licenciado

 English compulsory at near native level, spoken and written skill
¿ DANISH at native level
¿ Excellent customer care skills
-Advanced user knowledge of IT environment
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-IT knowledge
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Service passion
-Active listening and identification of sales potential
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance