Service Design& Development Specialist en Madrid

AREA:

Telefonica Business Solutions manages globally the business unit of Multinationals, Wholesale and Roaming. Business Solutions delivers integrated fixed, mobile and IT services to some of the world’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Business Solutions develops a globally integrated and competitive portfolio for carriers and corporations that include international voice, IP, bandwidth capacity, satellite services and mobility. We are a multicultural organisation, with more than 1400 employees, working in over 40 countries and speaking more than 15 languages. Consider us for your communications and IT solutions from Beijing to London, Miami to Madrid or Rio de Janeiro to Paris

MISSION:

Lead E2E SELF Service Development , maximizing customer satisfaction and cost efficiency through Agile/DEVOPs methodologies

MAIN DUTIES:

• Lead virtual team Developing  End to End Product & Services and Special Projects across the company:  MNCs, Corporate and Wholesale market
• Understand Telco Services Operation flow from Presale, Sales, Ordering to Postsale Operations
• Lead service feasibility (BSS&OSS) and associated development cost, Service Design, Development and Delivery to Operating Areas (MKT, Sales, Operations)
• Manage, conduct and assure end-to-end Project delivery, according to the P&S roadmap.
• Ensure the P&S roadmap on-time delivery managing relation with the stakeholders, addressing any priority changes
• Manage the product/service development team (Technical responsible, Integration Manager…), being the final accountable person to execute the project scope in time, quality and budget.
• Lead the Governance process during project development ensuring.
• Ensure project deliverables are assumed by the receiving departments
• Produce and guarantee availability of all necessary documentation and materials needed (technical document, service manual, commercial procedure, service operations manual, …)
• Create regular updates on business performance for senior management
Also required:
• Project management through standards (PMI, ITIL, eTOM), Quality  (Lean  Six Sigma, etc) and  AGILE methodologies
• Ability to lead, participate and produce UAT/Testing plans.
• Global IT Architecture/systems knowledge desired (Full Stack, SalesForce, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, Remedy, Tableau, ARAMIS, CTI- Navita).
• KPIs and  SLO-SLA’s management

#WeAreInclusive

Our diversity makes us stronger and more competitive. There is a place for everyone, just the way we are. At Telefónica we have more than 125,000 people of 106 different nationalities, enrich yourself of this great opportunity.