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Vip servicies and Sales en Barcelona

Splendia is a LUXURY HOTEL BRAND. We provide a curated selection of exceptional hotels worldwide and best-in-class service to discerning travellers. Our members enjoy exclusive rates and benefits. We are more than a simple online travel agent... We travel the world visiting destinations and hotels. We establish a committed relationship with our carefully selected hotel partners, ensuring that they offer you the best. We make people dream about their next GREAT ESCAPE.

40 horas por semana
500€ Al mes

Lo que vas a hacer

MISSION

Based in Barcelona, the Intern will primarily be responsible for the following:

  • Monitoring the quality and delivery of club benefits
  • Support the customer service team in their daily tasks
  • Achieve a reasonable level of sales
  • Following up on VIP bookings, ensuring client satisfaction of the services we provide.
  • Hotel support tasks


TASKS

You will have a key role customizing Splendia's service,with the objective of delivering a unique VIP service that differentiates us from our competitors. This includes managing special requests such as transfers, spa treatments or restaurant reservations for our best customers,reviewing important bookings daily, ensuring all the special requests are fulfilled, monitoring hotel fulfillment of club benefits, researching to come up with new ideas and maintaining up-to-date client satisfaction.

You will be responsible for the direct operational customer relationships, in order to increase revenue, profit and client satisfaction. The Duties are: - Answer calls in several languages - Answer emails and handle other back office tasks - Provide our customers advice, support, help and any information needed.

You will also be responsible for the hotel support (Updating information, Maintaining hotels´ portfolios and ensuring correctness of data, Providing extranet training sessions . Conducting hotel implementation processes. Carrying out confirmation and cancellation calls by controlling booking statuses (call to action when issues)

Qué ofrecemos

  • Salario
  • Experience
  • possibility to get Erasmus scholarship

Qué es lo que pedimos

  • Debes estar registrado como estudiante universitario
  • Strong problem solving skills and a can-do attitude
  • Excellent communication skills
  • Self-motivated, outgoing and customer and sales-oriented
  • Thorough and with an attention to detail
  • Previous experience in the travel, luxury or concierge industry is an advantage.

Solicitar

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Información extra

Starting date: 1-10 December 2018. 5 months minimum

Status
Inactiva
Estudios requeridos
Universidad, Máster
Localización
Barcelona
Horas a la semana
40
Tipo de contrato
Prácticas y Becas, Prácticas
Salario
500€ Al mes
Responsable de
Responsible for sales, hotel support & customer care
Tipo de trabajo
Comercial / Ventas, Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Francés, Italiano

Barcelona | Trabajo de atención al cliente | Trabajo comercial | Servicio a clientes | Helpdesk | Prácticas y Becas | Prácticas | Universidad | Máster