The Exoticca company was set up in the year 2013 by professionals specialising in the development and online distribution of travel. Our mission is to provide our clients with the possibility of getting to know the most beautiful and exciting places on the planet, through the best travel offers on the market. Features such as innovative design, easy usability and intuitive navigation, together with values such as transparency, the pursuit of service, safety, respect and admiration for different world cultures, have turned Exoticca into the ideal showcase, thereby building customer loyalty to a high level. We are a young, dynamic, multicultural team going through a period of international expansion, for which reason we are looking for new travel companions.
What will be your main functions?
You'll have a very important role in our team!
You'll be responsible for assessing our clients' needs to offer them the service that is best suited to them, managing booking modifications and cancellations, answering questions and ensuring good service at all times, thereby building customer loyalty.
You will also be in charge of creating travel itineraries suited to the customer's needs and managing reservations (by air, land etc).
You will also be in charge of offering the most satisfactory solution for both parties (client and company) as well as transferring their complaints to our product/quality department so as to improve our products and services.
As you can see, your role will be key in achieving sales objectives and helping Exoticca continue to be unique!
What will be your challenge?
Transforming your consultation into the best possible experience for our clients.
What do we ask of you?
Background in Tourism
Minimum of one year experience as a travel agent in demanding, international and changing environments
Experience in handling complaints.
Experience in creating tailor-made travel estimates
Experience in reservations at the administrative and operational level
Results oriented and able to work to objectives
Knowledge of long-distance tourist products
Knowledge of the Amadeus booking system
Motivated by innovative projects, capacity to adapt to changing environments, ability to surmount obstacles, ambition.
People skills, relational capacity, empathy, problem resolution.
Availability to work full time from Monday to Friday and 1 Saturday per month (with the applicable breaks).
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