24 - 40 horas por semana
Entre 15.000€ y 20.000€ Al año
Lo que vas a hacer
Job brief
We are looking for a talented customer service that reaches the excellence in the service that we have proposed to all our backers and customers. In Tropic you will be responsible for ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Responsibilities
- Managing incoming customer service inquiries
- Identifying and assessing customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate and follow communication procedures, guidelines and policies. Create customer documentation, chat bots and automations that increase efficiency and productivity
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Requirements
- Highly proficient in spoken and written English is mandatory. 90% of your work will be in English
- Customer orientation and ability to adapt/respond to different types of channels
- Previous experience not mandatory but valuable
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to effectively communicate with all levels of the organisation
What we offer?
- Competitive salary based on experience and skills
- Full time located on Barcelona, Poblenou
- Work in an international, dynamic and passionate environment, and play a role in transforming how we dress travellers
- A seat on the rocket ship, an opportunity to work in a high potential company since the beginning. Build a new department. If you rock you will be the boss!
- Sport activities, office 10 blocks from the beach, funny afterworks. We take seriously to have a good time
Qué ofrecemos
- Competitive Salary
- A seat on the rocket ship
- Build a new department
Qué es lo que pedimos
- Mínimo estudios universitarios requeridos
- English
- German
- Team player
Solicitar
¿Piensas que eres el candidato perfecto? ¡Puedes hacer click en 'Solicitar esta oferta' y te contactaremos lo antes posible!
Información extra
- Status
- Inactiva
- Estudios requeridos
- Universidad
- Localización
- Barcelona
- Horas a la semana
- 24 - 40
- Tipo de contrato
- Tiempo completo
- Salario
-
Entre 15.000€ y 20.000€ Al año
- Responsable de
- Customer Service
- Tipo de trabajo
- Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Inglés, Español
