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Customer Happiness en Barcelona

We started Tropic to create versatile pieces that could span our lives, allowing us to focus more on traveling and less on packing the right gear. Our very first product has been a massive success on Kickstarter and Indiegogo, and has allowed us to validate that is possible to Build a Brand from Scratch Through Crowdfunding.

Lo que vas a hacer

Job brief

We are looking for a talented customer service that reaches the excellence in the service that we have proposed to all our backers and customers. In Tropic you will be responsible for ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

Responsibilities

  • Managing incoming customer service inquiries
  • Identifying and assessing customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Generate and follow communication procedures, guidelines and policies. Create customer documentation, chat bots and automations that increase efficiency and productivity
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers

Requirements

  • Highly proficient in spoken and written English is mandatory. 90% of your work will be in English
  • Customer orientation and ability to adapt/respond to different types of channels
  • Previous experience not mandatory but valuable
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to effectively communicate with all levels of the organisation

What we offer?

  • Competitive salary based on experience and skills
  • Full time located on Barcelona, Poblenou
  • Work in an international, dynamic and passionate environment, and play a role in transforming how we dress travellers
  • A seat on the rocket ship, an opportunity to work in a high potential company since the beginning. Build a new department. If you rock you will be the boss!
  • Sport activities, office 10 blocks from the beach, funny afterworks. We take seriously to have a good time

Qué ofrecemos

  • Competitive Salary
  • A seat on the rocket ship
  • Build a new department

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos
  • English
  • German
  • Team player

Solicitar

¿Piensas que eres el candidato perfecto? ¡Puedes hacer click en 'Solicitar esta oferta' y te contactaremos lo antes posible!

Información extra

Status
Inactiva
Estudios requeridos
Universidad
Localización
Barcelona
Horas a la semana
24 - 40
Tipo de contrato
Tiempo completo
Salario
Entre 15,000€ y 20,000€ Al año
Responsable de
Customer Service
Tipo de trabajo
Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Español

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