Desgraciadamente este trabajo no está activo.

Spanish Social Media Customer Service - Home based en Madrid

At The Social Element, we help the world’s best known brands and agencies build amazing relationships with their customers. We offer a full range of social media services which ranges from moderation, insights, content creation, localisation to social media customer care and engagement. For this role, we are looking for someone to manage our clients' social media channels (Facebook, Twitter, Instagram, etc) and from time to time to do localisation work.

15 - 20 horas por semana
Entre 10,00£ y 13,00£ por hora

Lo que vas a hacer

Currently, we have an exciting opportunity for an Engagement Specialist with native-level European Spanish to work with our brilliant Services team on a project-by-project basis. This involves work on rapid-start, short-term projects to support our clients with responding to their customers during campaigns and spikes in activity, as well as doing localisation work.

As this work operates on a project-by-project basis, we are looking for candidates who are flexible and comfortable to be working on a casual basis..

"What's an Engagement Specialist?" Engagement Specialists protect our clients' brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.

Our Moderators and Engagement Specialists work on a freelance, project-by-project basis, so we are looking for people who are flexible, and feel comfortable working on a casual basis, as and when needed.

THIS ROLE MAY BE FOR YOU IF

  • You will have a good understanding of written and spoken English, in addition to your native-level European Spanish.
  • Your background experience comes from either engagement, social customer care, moderation, translation, localisation, and/or community management. If you have worked with any automobile clients and/or FMCG industry, that's a strong plus!
  •  
  • You are confident with digital technology, and you know the latest trends in social media like the back of your hand. Most importantly, you'll have sound judgement and brand awareness, as you have to make sure posts respond in accordance with our client's policies and guidelines.
  •  
  • You have professional or strong personal experience with Social Media channels i.e. Facebook, Twitter, Instagram, Snapchat, Youtube, Pinterest, etc.

WORKING HOURS

The person that we are looking for must be able to cover engagement (customer service) and localisation work. We are looking for candidates who have available between Monday to Friday 7am-8pm mornings and afternoons (BST). We expect to offer approximately between 15-20 hours per week.

Key Accountabilities

  • Effective interaction with our clients' consumers, following their social media strategy, brand guidelines, and tone-of-voice guidelines

WHAT YOU'LL BE DOING

  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels
  • Understand the client's social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively
  • Respond to complaints, queries, and to engage with the online audience
  • Be responsible for the reputation of the brand online
  • Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
  • Collate and share feedback and insights gained from social media management of the client's channels
  • Complete shift reports (internal reports) accurately and on time

ABOUT YOU

  • You'll be expected to already be immersed in social media, but also show willingness to keep up-to-date with industry standards, research, and best practice
  • Commercial community and social media management experience, either with a brand, or digital agency
  • Native-level Spanish, and fluent English
  • Attention to detail is a must, as you'll be publishing content publicly online
  • Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
  • Adept at collating and analysing social media data for client reports
  • In-depth knowledge of social media platforms and their audiences
  • Confident using, and learning about, new social media technology

HOW TO APPLY

If all this sounds like you, simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won't be able to process your application:

  • Details of your experience in social media
  • Details of your customer service experience
  • If you are happy to work on a flexible schedule
  • Why you are interested in being part of our team at The Social Element

Qué ofrecemos

  • Work from home
  • flexible schedule
  • Gain experience in the Social Media Industry

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos We welcome applications from candidates who have studied Journalism, Translation, Languages, Marketing, Communications, etc.
  • attention to detail
  • High standard of Spanish language and grammar
  • Customer service skills
  • Social Media experience either personal or professional
  • Fluency in English
  • European Spanish (please note, we are only looking for EUROPEAN Spanish, not LATAM variation)

Solicitar

If you love Social Media, have a great knowledge of the Spanish language and grammar with customer service skills, don't hesitate to apply.

Información extra

This work opportunity is working from home (you can be located anywhere in Spain) and as a freelancer. (self employed).

We estimate we can offer between 15-20 hours per week for 2 projects which are ongoing, not temporary.

Status
Inactiva
Estudios requeridos
Universidad, Módulo de grado superior, Máster
Localización
Madrid
Horas a la semana
15 - 20
Tipo de contrato
Media jornada, Prácticas y Becas, Prácticas
Salario
Entre 10,00£ y 13,00£ por hora
Responsable de
Customer service, localisation
Tipo de trabajo
Atención a clientes, Marketing digital
Carnet de conducir
No
Vehículo
No
Carta de motivación
Idiomas
Inglés, Español

Madrid | Trabajo de atención al cliente | Trabajo en marketing digital | Servicio a clientes | Servicio online | Media jornada | Prácticas y Becas | Prácticas | Universidad | Módulo de grado superior | Máster