Project Manager Genesys en Madrid

El mejor ambiente de trabajo
Trabajar en Securitas Direct es formar parte de un equipo positivo, dinámico y apasionado por lo que hace: proteger familias y negocios con tecnología y servicios de calidad. Disfruta en Securitas Direct de un gran entorno de trabajo.

Comprometidos con la igualdad
En Securitas Direct creemos firmemente en la igualdad de oportunidades para contribuir al desarrollo de nuestra sociedad. Por eso, impulsamos iniciativas constantes que promuevan la igualdad, la formación y el desarrollo de todos nuestros profesionales.

Un proyecto de talento global
Securitas Direct es parte del grupo Verisure Securitas Direct, presente en 14 países de todo el mundo. Aquí, tendrás la oportunidad de trabajar en una compañía multinacional con más de dos millones de clientes y más de 11.000 profesionales en Europa y Latam.

Verisure Securitas Direct creates services and products for smarter, safer and more secure homes, serving customers throughout Europe and Latin America.

We are an award winning ‘Internet of Things’ company, specializing in home security and safety, and have amassed a wealth of experience and expertise over more than 25 years. Unlike many competitors, we keep most work in-house to guarantee premium quality every step of the way. 

Our office in Madrid is a top R&D Center in the connected smart home market. Here we create and develop services and products for home security and home automation. We are specialists in home safety and customer integrity issues and have amassed a wealth of experience and expertise over more than 25 years. We do most things in-house to guarantee premium quality every step of the way.

We are looking for people who can make a tangible positive impact in delivering breakthrough innovation in Research & Development to transform and add value, not only to our Company but the industry itself.

Do you want to have an impact every day by making people safe - and bringing them peace of mind? Interested in being part of a dedicated, passionate team which believes that security is a human right? Looking to join a company where innovation and technology are at the heart of its solutions?

We are seeking a talented, innovative and passionate Project Manager to joun our growing and successful Contact Center Platform team.

  Main Responsibilities:

• Manage projects with internal and external suppliers. It would be necessary to run the whole process for the project management:
• Take the correct customer requirements with the internal client
• Open processes and/or contests with multiple providers.
• Tracking the project until the final approval.
• Technical tasks as part of internal projects to improve the platform.
• Creation of project documentation
• Project Tracking

Required Qualifications:

• University degree in Telecommunication with project Manager Training.
• High level of English
• Advanced knowledge in IP PBX
• Demonstrated at least 3 years of experience in Genesys CTI environments :
• Availability for occasional travels abroad and for specific technical interventions after hours
• Genesys Framework 8.x
• Genesys Voice Platform
• Genesys Routing
• Genesys Multimedia (eServices)
• Genesys Agent Applications ( Genesys Interaction Workspace)
• Genesys SIP Server
• Genesys Reporting (CC Pulse+, CC Analyzer, & Infomart)
• Genesys Quality Management (GQM)

Preferred Qualifications

• Contact center systems architecture and design
• CRM CTI integration experience
• Work force Optimization
• Quality Monitoring
• Speech\Text Analytics
• Nuance Recognizer
• Web Services
• MS SQL Server and Oracle

Strong fit with our DNA:

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly

• Committed to Making a Difference: When we say we will do something, we deliver with excellence. We are accountable, focused and operate with discipline

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Our people take care of people; we connect caring, knowledgeable and decisive experts with innovative technology to protect what matters most.