Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with approximately 10,000 locations in 150 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being an industry leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Across Spain we employ around 300 people with over 15 different nationalities and we’re currently looking for a Location Manger based at Santander.
What is this role all about?
The Location Manager is responsible for delivering revenue growth, margin improvement, continuous improvement in service quality, staff development and satisfaction, corporate and regulatory compliance, security & efficiency of assets, health & safety and positive representation of Hertz locally through both corporate image preservation and good citizenship.
The Location Manager will lead in a spirit of the highest standards of business ethics and professionalism linked to delivery of “Best in Class” customer service through employee empowered processes of continuous improvement.
The successful holder of this position will be able to lead, grow and maintain a cohesive and high performing team, identify, sponsor, and coach talent and renew local organisation effectiveness through the deployment of corporate improvement initiatives
Primary Duties and Responsibilities
Achievement of Operational goals and financial objectives as stated in the annual Business Plan for the location(s)
Ensure most effective utilisation and turnaround of vehicles and in accordance with reservation profile and customers needs, ensure vehicles provided to customers are in perfect mechanical and clean condition in accordance with Hertz standards
Deliver exceptional service quality in line with Hertz standards and develop actions to effectively differentiate Hertz at each rental location; ensure unparalleled customer satisfaction
Personally manage key customer relationships and assist and support staff in dealing with customer issues and complaints
Execute a plan to grow Hertz Market Share by achieving revenue growth through the Sales for Service Option Revenue and through the delivery of excellent customer service
Analyse financial and operational data for renting locations and develop action plans to improve Financial and Operations performance of the locations
Plan, and actively drive all yield management activities and provide data and input to the Area Manager in order to realise yield management and pricing opportunities
Liaise and closely work with Fleet Distribution in the area of fleet supply and fleet utilisation. Manage fleet at the location(s) to maximise utilisation and ensure Fleet resources are effectively deployed through effective weekly and daily planning and Fleet management and in line with agreed budgets and targets
Plan and organise vehicle logistics such as delivery and collection of cars to customers, hotels, etc. (where applicable)
Plan, schedule, manage and monitor staffing levels in line with business volume and targets
Arrange for and hold daily briefings with all staff to communicate strategies and actions relating to
Conduct all business in accordance with Hertz policies and procedures, as measured by ratings on Standard Quality audits, internal financial audits, PID audits and other applicable external audits
What do we need from you?
Desirable University degree or equivalent plus
Minimun 2 years’ experience in an appropriate managerial position.
Ability to work in a Multibrand environment (3/4 brands to manageNative Spanish speaker. High level of English mandator
Managing employees effectively, including; training, developing, setting expectations and disciplining
Excellent interpersonal & communication skills
Good planning, organising and time management skills
Customer Service and Selling skills
Problem solving and decision making
Ability to work in a fast paced environment
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
Posición Número 156403
# De Posiciones 1
Categoría RAC Operations
Tipo de Posición Temporary Full Time
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