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Mobile Service Technician, Madrid

Descripci... The...   Mobile Service Technicians are part of our service teams and are solely responsible for the effective and efficient day-to-day service operation ensuring customer satisfaction on location....

Descripción del empleo

Descripción The Role   Mobile Service Technicians are part of our service teams and are solely responsible for the effective and efficient day-to-day service operation ensuring customer satisfaction on location. In this role, you will be responsible for delivering an impeccable service experience to every Tesla customer while preparing our Tesla vehicles. This role will be a hands-on technical role and you will also be working at a local Service Center when needed. To deliver excellent service to our customers at all times, we will track the Service vehicle.    Responsibilities:   • It is your responsibility to exceed customers’ expectations. You will actively monitor customer service trends to make necessary improvements, developing appropriate standards and processes to continuously elevate the overall Mobile service experience • As a Mobile Service Technician, you must understand every aspect of your Service centers performance. You will be responsible for driving continuous improvements. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. • Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. • Execute basic work on a car and some non HV related work without supervision, e.g.: o External body components and keys o Interior components o Maintenance o Charging related o Alerts o Accessories o Recalls/Bulletins o Fluid replenishments o Door handles o Wiper blade replacements o Basic Diagnostics o Body Adjustments • Prioritize safe work and follow all safety instructions and training  • Work with a collaborative attitude and team spirit • Self-manage technical expertise development • Follow all Tesla specified Repair Guidelines to the accepted Quality levels • Support other Service centers on an as- needed basis • Develop and maintain your own individual development plan • Operate a variety of hand, power, and shop tools • Perform equipment inspections and calibrations • Maintain records of time, expenses and materials    Requirements:   • Around 3-4 years of Technician work experience in a related technology (Aeronautics, Engines, Electrical, Automotive, Ships etc.) • And at least 1 year experience as a Tesla Service Technician • Basic command of the English Language • Valid Driver’s license (this is required to be able to drive customer vehicles in/out-side the SC) • A passion for Tesla and an above basic knowledge of the company and its mission • Demonstrates the right aptitude and learnability to pick up new tasks, innovative automotive technologies and processes.  • Demonstrates a safety minded attitude • Motivated to work in a high paced, dynamic environment. • Ability to follow oral and written instructions with attention to detail. • Effectively handle multiple priorities, organize workload, and meet deadlines. • Work in a team-based environment and achieve common goals. • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. • Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful. • Be self-aware, flexible and open-minded.  • Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset • Be an advocate for your customers and your team. Your success depends on theirs.  

Does this sound like you? Then we look forward to receiving your application!

All applications have to be sent electronically, and include and English CV and cover letter.

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