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Technical Service Delivery Expert - Global Platforms en MADRID, ES

Descripción del empleo

Descripción del Área:

The Global Platform Center (GPC) is a GCTIO unit.
The GPC is committed to ensure e2e governance of global platforms, providing solutions to global product demands and enabling efficiencies by globalizing the service development technology and engineering, and then service operation. 
The organization “Service Development and Engineering of Global Platforms”, where GPC Service Delivery activities are included, has full accountability for:
• Design and network integration of global solutions for global demands from global platforms, and select the required technology to satisfy such demands in the network 
• E2E control of global platforms
• Global Platforms map design, implementation and evolution
• Design of Deployment, Operation and Governance Models for all global platforms
• Definition of security processes: architecture, assessment and certification
Would you like to take part in global projects working in contact with every OB and different technologies? Then this position is for you!


The service delivery team is key in the Global Platforms Center to assure the correct functioning of the E2E global models: governance, operations, delivery of new versions and demand management from OBs.
We are looking for an enthusiastic, highly motivated, committed and proactive Service Delivery Engineering and Technology expert, eager to work in a high performance team and able to quickly adapt to frequent changes and learn in a very dynamic, complex and explorative technological and business environment.

Principales actividades y Responsabilidades:

Define, implement and evolve global operation model, including training to support teams  to facilitate e2e governance. Hand-over to Operations.
Coordinate Operation and Development teams to ensure incidence and problems solution.
Back to Operations Management team coordinating  all actors (dev. teams, providers, …) to ensure problems solution.
Deployments planning: coordination and synchronization with stakeholders (Engineering, Operations, Obs,…)
Coordinate OBs/B2B Customer demand management

Formación Académica Requerida:

Bachelor degree in Telecommunications or IT


Experiencia Profesional:

Experience in Operational processes and models within the Telefónica Group, ability to prioritize time-critical work to deliver within the agreed timescales
Experience in similar positions and a proven track record at successfully managing complex customer projects with international customers.



Fluency in English and Spanish required.



Información extra

Tipo de contrato
Tiempo completo
Tipo de trabajo
Servicios Consultoría IT
Carnet de conducir
Carta de motivación

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