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Currently Accenture is looking for a .NET Analyst in Malaga and Madrid
- The candidate will be responsible for the programmers and for Incident, Change, and Problem management work delivery as per assignment.
- The candidate will be required to work on ground for delivery of Indident, Change, and Problem management work himself/herself.
- Responsibilities include handling Level 2 and 3 Support Tickets by Analysing, coordinating with user, delivering change/fix/knowlesge while adhering to SLA.
- Strict adherence to ticket prioritization and excalation rules while providing high quility deliverable. Candidate will also be responsible for supporting L2 during production outages.
3-5 years of related experience
Proven track record as Asp.Net, application with Always on SQL Server clustering.
Food written and verbal communication skill in English.
Quick learner & experienced in working with teams and must know how to execute their responsibilities and Process.
Good understanding of Incident Management, Problem Management and Change Management process.
Knowledge of SNOW or any other ITIL tools and should be able to quickly get comfortable on these tools.
Technical flair and a logical capability to work on tickets individually and also guide his peers / subordinates.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
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