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Customer Service Representatives for Mercedes-Benz with Portuguese

Mercedes-Benz are searching for talented, driven Customer Service Representatives to join their Customer Assistance Center (CAC) in the Netherlands! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level. Job description

What we offer:

  • Holiday allowance- 8% of annual salary
  • Salary of € 1,966 gross / month plus bonuses
  • Lucrative relocation package of up to €5,000.
  • 208 vacation hours
  • Discount on new or used car Daimler
  • Collective health insurance at discounted rates
  • The opportunity to grow and progress within the company
  • Pension plan
  • Transportation plan; free bike every 3 years, free public transportation or fuel costs (€ 130 / month)
  • Result orientated bonuses

What are you going to do

You will be working for the Portuguese market serving customers and prospective customers by handling all roadside assistance requests, inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. As a Portuguese Representative you insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

What we ask:

  • Native Portuguese speaker
  • At least 1 year Customer Service Experience
  • B2 /C1 English
  • Excellent grammar and writing skills
  • Professional experience in customer service/ call centre environment
  • Computer literate
  • Able to prioritise, analyse, plan and co-ordinate with high workload
  • Empathy and advanced negotiation skills
  • A loyal representative
  • Excellent communication skills
  • Team player
  • Problem solving skills and analytical thinker
  • Good knowledge of the Portuguese culture and geography

Extra information

Education Level
Módulo de grado superior, Universidad, Máster, Otros
Fuera de España
Working hours per week
40 - 40
Type of Contract
Tiempo completo, Trabajo titulado
Type of Job
Atención a clientes
Full UK/EU driving license preferred
Car Preferred
Cover Letter Required
Inglés, Portugués

Fuera de España | Trabajo de atención al cliente | Call center | Tiempo completo | Trabajo titulado | Módulo de grado superior | Universidad | Máster | Otros

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