H&M’s
Global Customer Service is a multichannel and multi-brand organization
with a focus on the customer dialogue throughout the customer journey.
It’s all about the customer, right! Today Customer Service has around
1800 employees globally and has established 9 Customer Contact Centers
around the world, so far.
Your main responsibility is to
ensure that we are the Customer's First Choice, by offering the best
possible customer service for H&M when dealing with telephone calls
and emails. You will be serving our customers when they have questions
regarding their orders, deliveries, payments or any other queries
regarding their online shopping or store related queries. Using your
experience in customer service you will be confident in promoting our
products and resolving our customers' queries the first time. You will
have the opportunity to work with a variety of task and customers in
your role.
We are offering a job where
every day is an adventure, where only you set the limits to your career
possibilities, and where your personal growth and development is just as
important as our business.
Your responsibilities
The job of an H&M agent comes with lots of responsibility and lots of fun. Your list of tasks includes:
• Handle all customer complaints with interest and care
• Feedback the customers’ opinions back to the rest of the organization
• Continuously improve our processes by trying new ways to work
• Guide the customer in the conversation
Your skills:
Just like everyone at H&M,
we believe you are a sales minded, social, open, communicative and
ambitious team player full of drive and optimism. We also believe that
you:
• Are structured, accurate and precise in your work
• Take own initiative and you find information if you need it
• Are a team player but also comfortable working independently
• Can cope with high workload
You need to have native level of French,
written and spoken, and have a good knowledge of English. Other
languages will be taken in consideration.
Recruitment process will take place in September. Starting day on 9th of October 2017.
Sounds interesting? Here's your chance for a career out of the ordinary!
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