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Help Desk Analyst en Madrid

Madrid | Provincia de Madrid | Trabajo ingeniería | Trabajo consultoría | Tiempo completo | Universidad | Módulo de grado superior | Bachillerato

We are looking for a Help Desk Analyst that will be the first to join our Madrid office! This position has incredible professional projection as you would be joining a Software company in an IT position. Avature provides HCM technology and is growing at a 50% rate every year.

Descripción del empleo

In a company that's all about both people and software, it's crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature's Help Desk Team, you'll solve issues related to our work tools, and you'll get the chance to expand your IT and computer skills.

Your challenges:

  • Learn about our help desk processes
  • Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured
  • Gain autonomy and ownership when handling help desk issues
  • Be customer service oriented towards internal clients

Your day-to-day activities:

  • Interact with fellow employees to troubleshoot their issues
  • Prioritize requests for technical assistance
  • Install, configure and upgrade desktop hardware and peripherals
  • Maintain confidentiality and security regarding processes, storage and access
  • Promote and apply Avature best practices and security policies



Ofrecemos:

About us:

We're a market leader enterprise that makes its own product: A highly flexible enterprise SaaS platform used for Global Talent Acquisition and Talent Management.

Developing our own product means that we use our ideas and set our priorities, but also that when it comes to how we work, we set our own rules. We choose to work in a relaxed, energetic and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.

We offer:

  • A challenging, energetic, and fast-paced environment
  • An office located in a central and attractive location (Chueca)
  • Flexible hours and possibility to work from home
  • Competitive salary, with one review each year
  • Breakfast every Monday (with tortilla and wonderful bread and cheese!)
  • Sanitas health coverage
  • Perfil deseado:

    • Universitario en curso
    • No es neceasaria experiencia laboral
    • About you:

    • Passionate about technology
    • Fluent in written and spoken English
    • Windows, macOS and Ubuntu knowledge
    • Enthusiastic about assisting others with technical issues
    • Eager to learn in a fun and encouraging working environment
    • It's a plus if you've recently graduated with a technology-related degree, such as IT engineering, systems engineering, or computer science
    • Linux/Unix knowledge is also appreciated

    Más información

    Localización
    Madrid
    Salario
    15000-30000 (anual, dependiendo de performance en entrevistas)
    Horas de trabajo
    Full time (40 horas semanales)
    Tipo de contrato
    Tiempo completo
    Tipo de trabajo
    Ingeniería, Servicios Consultoría IT
    Estudios requeridos
    Universidad, Módulo de grado superior, Bachillerato
    Se requiere carnet de conducir
    No
    Se requiere vehículo
    No
    Se requiere carta de motivación
    No
    Idiomas
    Inglés, Español