We are looking for a Level 1 Support specialist to provide troubleshooting detection related to our customers' service. You'll work in the Support Service team and you'll be able to learn about Tech, Business Intelligence and Analytics tools and about customer service. This is a permanent part-time position in a high growing company.
You will use our
Real-time Analytics service, YOUBORA, to monitor it and you'll communicate issues to the right person.
You're going to join the "Houston team", a team that's offering 24/7 premium support to our customers as one of the 1st line help desk professionals.
You'll be monitoring their service by using our real-time analytics tool; check common procedures and troubleshooting tips in case of finding issues; communicate with the right people within the team and in our customers' teams in order to let them know the status of the issues and let our technical team solve them (in case you have to scale it).
Main Responsibilities:
Other details:
(Covering other colleagues' shifts will be needed during vacations. This will require for availability to work other schedules for few days)
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
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