Account Specialist en Barcelona

Descripción del empleo

Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely and simply manage their finances while monetizing their skills and talents.

Key facts:

• Founded in 2014, backed by ex-VC executives, Seedrs, and the UK government's Future Fund.
• Nebeus is a multi-cultural and international team based in London and Barcelona.

We are seeking a motivated and customer-oriented Sales Account Specialist to join our Sales team. This role will focus on managing client relationships after onboarding, ensuring customer satisfaction, and supporting the Head of Sales in both B2B and B2C sales initiatives. The Sales Account Specialist will play a key role in nurturing long-term client partnerships, identifying upselling and cross-selling opportunities, and ensuring seamless communication across departments.

Key Responsibilities

• Manage and maintain strong relationships with existing clients after onboarding, ensuring their needs and expectations are met.
• Act as the main point of contact for clients, addressing inquiries, issues, and requests in a timely and professional manner.
• Support the Head of Sales in daily operations, pipeline management, and strategic projects.
• Work closely with the B2B and B2C sales segments, tailoring support and solutions to each customer type.
• Identify upselling and cross-selling opportunities and collaborate with the Sales team to maximize revenue growth.
• Ensure client data and interactions are properly recorded and maintained in Zoho CRM
• Generate and analyze client reports, KPIs, and sales performance data to assist management in decision-making.
• Collaborate with Customer Success, Marketing, and Product teams to ensure a seamless client experience.
• Stay updated on industry trends, competitors, and Nebeus’ product offerings to effectively address client needs.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• 2+ years of experience in sales, account management, or customer success (preferably in fintech, SaaS, or financial services).
• Strong understanding of B2B and B2C sales processes.
• Experience with Zoho CRM (or similar CRM systems).
• Excellent communication, negotiation, and interpersonal skills.
• Proactive, detail-oriented, and customer-focused mindset.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Fluent in English (additional languages are a plus).

What we offer

• A full-time permanent contract.
• 25 days’ holiday.
• A shorter work day on Fridays.
• A brand new MacBook!
• Refund of training courses relevant to your career and job at Nebeus.
• Regular on-site & off-site team events, summer & Christmas parties, and much more. 

Información extra

Status

Inactiva

Estudios requeridos

E.S.O

Localización

Barcelona

Tipo de contrato

Trabajo estudiantes

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español