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Customer service intern - [ES/IT/DE/FR] en Madrid

Packlink is looking looking for an exceptional Customer Service intern to join our support team in Madrid for a full-time paid internship. Must be able to sign an internship agreement.

Qué ofrecemos:

  • A young, upbeat, international work environment. You'll be surrounded by at least 7 other languages.
  • Leave your suit behind; we're a t-short and converse kind of place.
  • A place where your impact counts.
  • An exciting role in a start-up with high growth potential.
  • 600€ monthly gross pay.

Lo que vas a hacer

Key Accountability and Responsibilities

  • Assist Packlink customers with their questions, issues or doubts.
  • Manage customers' enquiries by Email, Phone and Live Chat.
  • Coordinate communication with Couriers in order to provide a great customer experience.
  • Provide clear and human answers to customers' requests.
  • Committed in delivering solutions to difficult problems until the customer is fully satisfied.
  • Identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Be the Voice of the Customer by selecting and escalating customers' feedback proactively.

Founded in 2012 and growing rapidly, Packlink is a reputed technology company currently operating across four European markets. We have a dynamic startup environment and strong company culture built on passion, innovation and teamwork. Packlink is all about people and talent.

Qué es lo que pedimos

  • Bachelor
  • From none to one year experience
  • Key Skills, Knowledge, Experience and Competencies:

  • Students with the possibility of signing an internship agreement.
  • Have a native level of Italian, french, spanish or german.
  • A Great communicator, with exceptional writing skills.
  • Have Experience with customer service is a plus, ideally within the logistics sector.
  • Stay cool when facing difficult or stressful situations.
  • Friendly, polite and patient, yet efficient and resourceful.
  • Not scared by technology and familiar with online customer service platforms.
  • Team oriented, enthusiastic, self-motivated and quick learner.

Información extra

Estudios requeridos
Módulo de grado medio, Módulo de grado superior, Universidad
Tipo de contrato
Prácticas y Becas
Tipo de trabajo
Administración / Secretaria, Logística / Distribución , Atención a clientes
Carnet de conducir
Carta de motivación
Alemán, Francés, Español, Italiano

Madrid | Provincia de Madrid | Trabajo de administracion | Trabajo de logística | Trabajo de atención al cliente | Call center | Servicio a clientes | Servicio online | Prácticas y Becas | Módulo de grado medio | Módulo de grado superior | Universidad

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