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Customer service intern - [ES/IT/DE/FR] en Madrid

Packlink is looking looking for an exceptional Customer Service intern to join our support team in Madrid for a full-time paid internship. Must be able to sign an internship agreement.

Lo que vas a hacer

Key Accountability and Responsibilities

  • Assist Packlink customers with their questions, issues or doubts.
  • Manage customers' enquiries by Email, Phone and Live Chat.
  • Coordinate communication with Couriers in order to provide a great customer experience.
  • Provide clear and human answers to customers' requests.
  • Committed in delivering solutions to difficult problems until the customer is fully satisfied.
  • Identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Be the Voice of the Customer by selecting and escalating customers' feedback proactively.

Qué ofrecemos:

  • A young, upbeat, international work environment. You'll be surrounded by at least 7 other languages.
  • Leave your suit behind; we're a t-short and converse kind of place.
  • A place where your impact counts.
  • An exciting role in a start-up with high growth potential.
  • 600€ monthly gross pay.

Qué es lo que pedimos

  • Bachelor
  • From none to one year experience
  • Key Skills, Knowledge, Experience and Competencies:

  • Students with the possibility of signing an internship agreement.
  • Have a native level of Italian, french, spanish or german.
  • A Great communicator, with exceptional writing skills.
  • Have Experience with customer service is a plus, ideally within the logistics sector.
  • Stay cool when facing difficult or stressful situations.
  • Friendly, polite and patient, yet efficient and resourceful.
  • Not scared by technology and familiar with online customer service platforms.
  • Team oriented, enthusiastic, self-motivated and quick learner.

Información extra

Founded in 2012 and growing rapidly, Packlink is a reputed technology company currently operating across four European markets. We have a dynamic startup environment and strong company culture built on passion, innovation and teamwork. Packlink is all about people and talent.

Estudios requeridos
Módulo de grado medio, Módulo de grado superior, Universidad
Tipo de contrato
Prácticas y Becas
Tipo de trabajo
Administración / Secretaria, Logística / Distribución , Atención a clientes
Carnet de conducir
Carta de motivación
Alemán, Francés, Español, Italiano

Madrid | Provincia de Madrid | Trabajo de administracion | Trabajo de logística | Trabajo de atención al cliente | Call center | Servicio a clientes | Servicio online | Prácticas y Becas | Módulo de grado medio | Módulo de grado superior | Universidad

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